Gregory "Chase" Chaisson Tillman
Henning,TN
Summary
Raised with a strong work ethic on our family farm, I have successfully transitioned from technical to training and leadership positions. Through continuing education, I have refined my ability to foster departmental integration through facilitating conflict resolution and change-management. My ability to identify and address gaps in team dynamics has allowed me to continually maximize profitability while cultivating a culture of integrity and collaboration.
Overview
18
18
years of professional experience
Work History
General Manager, Product Support
Thompson Machinery
09.2023 - Current
- Oversee all Product Support activities (Service and PSSRs) for the power division.
- Departmental growth from 28 to 50 team members (2023-Present)
- ~$30M P&L Responsibility
- Successfully revitalized a fleet of aged service trucks, increasing revenue truck recovery by 45%, focusing on ancillary revenue, implementing trip and zone charges
- Implemented new contract review process to streamline approvals, adding over 300 units to service contracts in 2025
Training Manager
Thompson Machinery
09.2021 - 09.2023
- Manage all Technical Training throughout the company
- Designed and implemented the currently used competency-based pay structure for technicians.
Technical Trainer
Thompson Machinery
03.2020 - 09.2021
General Line Sales Representative
Thompson Machinery
09.2018 - 03.2020
Construction Shop Lead Man
Thompson Machinery
12.2017 - 03.2018
Field Service Technician
Thompson Machinery
07.2015 - Current
Certified Locomotive Engineer and Conductor
Canadian National Railroad
04.2012 - 06.2015
Field Service Technician
Pittman Equipment Repair
04.2007 - 01.2012
Education
MBA - Business Administration And Management
University of Tennessee
Martin05-2025
Bachelor of Science - Business Administration
University of Tennessee
Martin, TN12-2022
Timeline
General Manager, Product Support
Thompson Machinery
09.2023 - Current
Training Manager
Thompson Machinery
09.2021 - 09.2023
Technical Trainer
Thompson Machinery
03.2020 - 09.2021
General Line Sales Representative
Thompson Machinery
09.2018 - 03.2020
Construction Shop Lead Man
Thompson Machinery
12.2017 - 03.2018
Field Service Technician
Thompson Machinery
07.2015 - Current
Certified Locomotive Engineer and Conductor
Canadian National Railroad
04.2012 - 06.2015
Field Service Technician
Pittman Equipment Repair
04.2007 - 01.2012
MBA - Business Administration And Management
University of Tennessee
Bachelor of Science - Business Administration
University of Tennessee
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