Chase Baker
Clarksville
Summary
With a proven track record at United Rentals and the United States Army, I excel in troubleshooting and repair, coupled with exceptional customer service management. Renowned for enhancing operational efficiency, I've trained over 200 mechanics worldwide and played a pivotal role in managing a fleet worth over $200 million, demonstrating unparalleled problem-solving skills and a positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Technician
United Rentals
02.2023 - Current
- Provided immediate support for emergency maintenance requests.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional
- Performed preventative maintenance, repairs, and diagnostics on over 30 million dollars of fleet.
Maintenance Shop Foreman
United States Army
02.2019 - 08.2019
- Achieved cost savings by negotiating vendor contracts and sourcing high-quality materials at competitive prices.
- Optimized inventory management with regular reviews, ensuring the availability of necessary parts while minimizing excess stock.
- Troubleshot complex technical problems in real-time using advanced diagnostic tools and techniques.
- Contributed to the successful completion of capital improvement projects by providing input on equipment specifications, installation, and startup procedures.
Mechanic Technical School Instructor
United States Army
08.2022 - 01.2023
- Fostered student growth by offering constructive feedback during one-on-one conferences and written evaluations.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Service Manager
United States Army
08.2019 - 08.2022
- Responsible for overseeing maintenance, troubleshooting, scheduled services and recovery for over 300 pieces of equipment
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of 60 service staff members to meet business goals.
Field Service Technician
United States Army
02.2015 - 02.2018
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Trained over 200 mechanics in 10 different Countries.
- Performed preventative maintenance, repairs, and diagnostics for over 200 million dollars of fleet .
Education
General Studies
North Central Institute
Clarksville TNSkills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer training
- Inventory management
- Technical support
- Electrical troubleshooting
- Schematic interpretation
- Accountability and work ethic
- Workflow management
- Quality assurance testing
- Project management
- Customer service management
- Employee relations
- Crew leadership
- Office administration
- Employee supervision
- Service scheduling
- Operational efficiency
Certification
• Security Forces Assistance Advisors Course – Combat Advisors Academy, Fort Benning, Georgia, November 2019
• Wheeled Vehicle Mechanic Advanced Leader Course – United States Army Ordnance School, Fort Lee, Virginia, May 2019
• Basic Leader Course – Wightman Non-commissioned Officer Academy, Seoul, South Korea, December 2017
• Family of Special Operations Vehicles Maintenance Training – Lockheed Martin, Lexington, Kentucky, April 2017
• Special Forces Basic Combat Course – United States Army John F. Kennedy Special Warfare Center and School, Okinawa,
Japan, October 2015
• Polaris Defense Mechanics Certification – Polaris Defense, Okinawa, Japan, March 2015
• Airborne School – United States Army Infantry School, Fort Benning, Georgia, January 2015
• Mechanic Technical School – United States Army Ordnance School, Fort Lee, Virginia, November 2014
• North Central Institute – Attended for Business Management, Fort Campbell, Kentucky, AUG 2015- MAY 2018
Timeline
Field Service Technician
United Rentals
02.2023 - Current
Mechanic Technical School Instructor
United States Army
08.2022 - 01.2023
Service Manager
United States Army
08.2019 - 08.2022
Maintenance Shop Foreman
United States Army
02.2019 - 08.2019
Field Service Technician
United States Army
02.2015 - 02.2018
General Studies
North Central Institute
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