Chase Bobier
Columbia
Summary
Dynamic business owner with a proven track record at Wolf & Scout Coffee And Espresso, excelling in customer relations and team leadership. Skilled in employee training and quality assurance, I fostered a high-performing team and consistently exceeded customer expectations, enhancing the company’s reputation through exceptional service and attention to detail.
Overview
8
8
years of professional experience
Work History
Business Owner
Wolf & Scout Coffee And Espresso
10.2019 - 12.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Developed a high-performing team through effective recruitment, training, and performance management.
Shift Lead
Honest Coffee Roasters
02.2019 - 10.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
Dishwasher
Barista Parlor
01.2016 - 03.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Barista
Killebrew Coffee
02.2016 - 06.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Bachelor Of Computer Science - Data Analytics
WGU
Bachelor Of Business Studies - IO Psychology
MTSU
Murfreesboro, TNSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Employee training
- Team collaboration and leadership
- Quality assurance
- Staff hiring
Languages
English
Native or Bilingual
Timeline
Business Owner
Wolf & Scout Coffee And Espresso
10.2019 - 12.2023
Shift Lead
Honest Coffee Roasters
02.2019 - 10.2021
Barista
Killebrew Coffee
02.2016 - 06.2016
Dishwasher
Barista Parlor
01.2016 - 03.2017
Bachelor Of Computer Science - Data Analytics
WGU
Bachelor Of Business Studies - IO Psychology
MTSU
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