Chase Gaines
Clarksville
Summary
Resourceful Consumer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, problem-solving, and conflict resolution. Excel in communication, empathy, and adaptability to meet diverse customer needs. Ready to leverage abilities to enhance customer satisfaction and support team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consumer Support Specialist
PNC Financial Services Group
Clarksville
07.2022 - Current
- Processes payments for credit card customers via payment portals.
- Assist customer with signing up for hardship programs due to financial strain.
- Explains how credit card products and services work for the customers.
- Processes payments on other accounts occasionally including auto loan payments, home equity line of credit accounts, and unsecured loan payments.
- Assist other team members as needed with no contact/tracing customer information to try and collect payments.
- Makes outbound calls to customers to try and secure credit card payments.
- Works with customers experiencing financial hardship to get them the best hardship program available.
Customer Experience Representative
Conduent, Inc.
Huntsville
12.2021 - 07.2022
- Answers inbound calls from members regarding their healthcare benefits.
- Explains benefit plans in detail to the member's ensuring they understand how their benefit plans work.
- Deescalates any customer concerns and reports to supervisor if necessary.
- Maintain a positive attitude while resolving member concerns in a timely manner.
Warehouse Material Handler
Frito-lay, PepsiCo
Fayetteville
07.2019 - 12.2021
- Trains incoming team members for 2nd shift.
- Trains team members in proper use and operation of rc5500 forklift.
- Loads and unloads trucks.
- Operates a crown rc5500 forklift in a fast pace manufacturing environment.
Control center clerk
Sanmina Corporation
Huntsville
01.2019 - 04.2019
- Audit invoice batches from accounting reps.
- Use oracle and v1 systems to pull batch information for monthly vat report.
- Assist accounting reps as needed with auditing batches and book keeping of invoices.
Mill room operator
Kennametal
Gurley
09.2018 - 11.2018
- Load and unload ball mill machines.
- Work with a team of operators to make the most efficient use of time.
- Work largely unsupervised in a manufacturing environment.
- Use of Microsoft excel to keep track of inventory as well as groups of orders.
Utility Operator
BASF
Huntsville
06.2018 - 08.2018
- Load and unload parts from lines.
- Use of Microsoft excel to log data into inventory control system.
- Work with a team of operators to ensure the goal was met each day.
Warehouse Lead/Forklift Operator
Frito-Lay
Fayetteville
10.2016 - 05.2018
- Loads and unloads trucks.
- Scans products into ICS following company policy.
- Delivery of product around the plant in a speedy manner.
- Responsible for training all new forklift operators.
- Pick cases based on individual customer orders and place on a pickbelt for loading.
- Trained all new pickbelt crew members.
- RF scan.
- Worked with docklead on important individual tasks.
Automatic Press Operator
Goodman Manufacturing
Fayetteville
06.2015 - 08.2016
- Set up press machines and tended to the machine while it ran.
- Stacked parts into baskets and skids to be sent out to assembly lines.
- Worked as part of a team to ensure the assembly lines ran smooth and efficient.
Education
High school or equivalent - Spanish Club
Sparkman High School
Medical Academy -
Medical Center
Skills
- Customer service
- V1 system
- Quality Control
- RF scan
- Forklift Driver
- Typing
- Automatic press operator
- English
- Microsoft Excel
- Organizational skills
- Manufacturing
- Financial auditing
- Phone etiquette
- Data Entry
- Forklift Operator
- Microsoft Word
- Communication skills
- Machine Operator
- Warehouse Associate
- Forklift trainer
- Document management
- RF scanner
- Cherry Picker
- Press machine operator
- Cold calling
- Administrative experience
- Oracle 10G
- Inventory Control
- Warehouse
- Forklift
- Sales
- Microsoft Office
- Document Scanning
- Bookkeeping
- Document Control
- Shipping
Certification
Forklift Certification, NSC Lift truck operator training, 08/18, 08/21
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Consumer Support Specialist
PNC Financial Services Group
07.2022 - Current
Customer Experience Representative
Conduent, Inc.
12.2021 - 07.2022
Warehouse Material Handler
Frito-lay, PepsiCo
07.2019 - 12.2021
Control center clerk
Sanmina Corporation
01.2019 - 04.2019
Mill room operator
Kennametal
09.2018 - 11.2018
Utility Operator
BASF
06.2018 - 08.2018
Warehouse Lead/Forklift Operator
Frito-Lay
10.2016 - 05.2018
Automatic Press Operator
Goodman Manufacturing
06.2015 - 08.2016
High school or equivalent - Spanish Club
Sparkman High School
Medical Academy -
Medical Center