Chase Young
Nashville
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ProCraft Cabinetry
Nashville
07.2022 - Current
- Managed 65% of customer inquiries, delivering timely resolutions that improved customer satisfaction scores.
- Guided customers through billing procedures and processed payments, ensuring smooth transactions and positive customer experiences.
- Recorded customer interactions, transactions, and comments to facilitate service improvement initiatives.
- Successfully exceeded quota by 30% in the last three quarters.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Managed employee records and maintained accurate databases for personnel information.
- Facilitated communication between HR team and staff to address workplace concerns effectively.
Education
Bachelor of Science - Criminal Justice
South College
Knoxville, TN06-2026
Associate of Science - Criminal Justice
South College
Knoxville, TN06-2025
Skills
- Telephone etiquette
- Multitasking
- Problem-solving
- Critical thinking
- Administrative support
- Microsoft office
- Research skills
- Regulatory compliance
- SAP expertise
- Project planning
- Friendly, positive attitude
Timeline
Customer Service Representative
ProCraft Cabinetry
07.2022 - Current
Bachelor of Science - Criminal Justice
South College
Associate of Science - Criminal Justice
South College