Chaudarius Hardy
Clarksville
Summary
Dynamic professional with a proven track record across every job, adept in customer service and Microsoft Excel. Excelled in conflict resolution and data analysis, enhancing customer loyalty and operational efficiency. Skilled in fostering team development and leveraging critical thinking for problem resolution.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance
05.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Learning Ambassador
Amazon
06.2023 - 04.2024
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with students and parents.
- Developed feedback system for training sessions, leading to more targeted and effective educational content.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Increased team collaboration by initiating regular knowledge-sharing sessions.
- Improved learning outcomes with integration of multimedia resources into training materials.
Signal Support Specialist (25U)
United States Army
05.2017 - 06.2023
- Provided reliable logistical support as part of convoy operations during training exercises or real-world missions when necessary.
- Expanded professional knowledge base by attending advanced courses in satellite communications systems and emerging technologies.
- Assisted in the successful execution of numerous training events, ensuring seamless integration of signal support elements into overall exercise scenarios.
- Improved operational readiness by providing technical assistance and training for local area networks.
- Promoted a culture of safety within the unit, adhering to established protocols when working with high voltage equipment or hazardous materials.
- Assisted in the development of signal operations plans that streamlined communication processes during critical missions.
- Ensured uninterrupted power supply within the unit''s area of operations through installation, operation, and maintenance of generator sets.
- Maintained high standards of readiness, performing preventive maintenance checks on all assigned vehicles and equipment regularly.
- Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Supported mission success by establishing and operating battlefield radio systems during training exercises and deployments.
- Enabled effective communication among command staff by setting up, configuring, and maintaining tactical satellite systems.
- Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
- Strengthened team dynamics with effective collaboration across various military units in joint training exercises involving signal support operations.
- Worked with ASIP, TACSAT, HF, and MBITR radios assigned to me
- Maintained unit COMSEC 100% ensuring on time deletion and paperwork was up to date
Education
High School Diploma -
The Calhoun High School
Letohatchee, AL05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Documentation
- Microsoft PowerPoint
- Data collection
- De-escalation techniques
- Building rapport
- Technical support
- Coordination
- Reading comprehension
- Product promotion
Accomplishments
- Supervised team of 6 staff members.
- maintained 100% readiness at all times
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Timeline
Customer Service Representative
Teleperformance
05.2024 - 12.2024
Learning Ambassador
Amazon
06.2023 - 04.2024
Signal Support Specialist (25U)
United States Army
05.2017 - 06.2023
High School Diploma -
The Calhoun High School
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