Chauniece Washington
Memphis
Summary
Over 10 years of professional experience within different customer service and medical technology settings.
Patient Care Nursing Assistant supports nursing staff in treatment and care of patients by assisting with daily life activities, transportation, cleanliness and performing basic nursing procedures taught during training and certification program.
Identifies individual therapeutic requirements to care for personal needs, safety and comfort of patients and promotes positive physical, social and psychological environment.
Practices medical asepsis, respects dignity and privacy with patient and family and maintains objectivity during patient care.
Overview
16
16
years of professional experience
Work History
Patient Care Nursing Assistant
Avaline at River Oaks
11.2024 - Current
- Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
- Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
- Promoted a positive healing environment for patients by actively listening to concerns and addressing needs promptly and effectively.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
Account Representative Specialist
Independent Tax Preparation Services
01.2016 - Current
- Gathers tax payers information to prepare accurate federal tax returns
- Processing 30 and more tax returns per day
- Also responsible for submitting tax forms on behalf of clients to pay the appropriate amount and maximize the client's return
- Daily telephone, face to face, and virtual interaction with customers; while interviewing clients about their income and expenses, auditing account details and acting as a liaison between clients and the IRS.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Collaborated with other departments to address customer needs and service requests.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Identified and implemented process improvements to maximize efficiency.
- Interpreted financial data to identify trends and opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
Nursing Associate
Loving Care Home Health
08.2022 - 06.2024
- Enhanced patient satisfaction with compassionate, empathetic communication and attentive listening.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Security Communications Operator/ PBX OPERATOR
Methodist Le Bonheur Healthcare
10.2021 - 03.2022
- Responds promptly to incoming calls providing information and assistance to callers
- Initiates outgoing calls, obtaining accurate call processing information and call completion
- Operates paging system for internal and external calls and emergency alerts
- Monitors emergency alarms.
Caregiver, The Weir Family
01.2015 - 01.2020
- I assist in providing care to a family's loved one
- I have in-depth attention to detail
- I have extensive
- ADL skills: prepare meals, administer medication, assist with baths, light housekeeping and personal care aiding, such as: grooming, shaving, changing linen, assisting patient with hollering needs, exercising, nail care and physical therapy to paralyzed site
- I talk to the patient and ask what are his short term goals with my care
- I have help the family prepare a meal plan and have my care logs reviewed daily.
Radio Communications Dispatcher PRN
Methodist Le Bonheur Healthcare
04.2019 - 08.2019
- Receiving and assigning dispatch requests from departments and Supervisors
- Responsible for safe transport of patients, dispatch services and appropriate relaying telephone calls and radio messages to the Security Department.
Caregiver/Companion, Silvercreek Assisted Living
10.2015 - 06.2016
- I had the esteem privilege of caring for and assisting a client, that needed around the clock care and extreme ADL care
- I assisted with administering medication, conducting a prescription log, housekeeping, running errands, bed bathing, washing and styling hair, skin care, catheter upkeep, light bed lift experience, transferring patient to bed to wheelchair, insertion of suppositories, following strict meal plan according to the patient's health risk as: Gerd and heart complications.
Contact Representative
Internal Revenue Service
01.2010 - 05.2015
- Assisted in the preparation of the annual report of the state of the year
- This included the following:
- The federal
- Reserve, the state of the election, and the federal Reserve
- Processed and maintained all incoming and outgoing mail and faxes
- Prepared and mailed out letters to clients
- Received and distributed mail
- Maintained a high level of accuracy and attention to detail and ability to work independently and with a team
- Quickly and accurately, and effectively communicated and resolved issues.
Reimbursement Pharmacy Specialist
Accredo Health Group, Inc
07.2014 - 02.2015
- Accredo
- Process and verify all incoming and outgoing mail, including faxes, emails, and faxes
- Maintain and update records
- Assist in the preparation of the shipment of products and services
- Maintain a clean and orderly work environment
- Ensure that all supplies are ordered and delivered
- Provide assistance to the pharmacist by assisting the pharmacy department with the filling of prescriptions, and performing other duties as assigned.
Call Center Operator
Randstad, Shelby County Maximus Child
07.2008 - 02.2010
- Support
- Maintained and updated customer records and files in accordance with company policy
- Ensured that all information was accurate and up to date.
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Bachelor of Science - Information Technology
Colorado Technical University-Online
High school Diploma - undefined
East High School
Memphis, TNSkills
- Financial Management
- Presentation Skills
- Content Management Systems
- Caregiving
- Certifications and Licenses
- CPR/First Aid
- Responding to challenging team situations at work
- Development in any professional field
- Management: management, communications
- Personality Traits: organization
- Customer Service: payroll
- Account Resolutions
- Locating Debtors
- Financial Assistance
- Problem Resolution
- Patient File Updates
- Prospecting Skills
- Bill Processing
- Delinquent Account Notification
- Customer Seating
- Project Management
- Problem Identification
- Billing Procedures
- Account Closing
- Customer Accounts Management
- Microsoft Office
- Microsoft Excel
- Warm Calling
- Account Analysis
- Account Management Software
- Payment Solicitation
- Delinquency Reduction
- Account Updates
- Data Entry Software
- Patient observation
- Compassionate care
- Basic nursing care
- First aid and CPR
- Personal care aide (PCA)
- CNA certification (currently obtaining)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Led and collaborated with team of 16, and members of leadership for multiple account management, tax preparation, and tax software related projects Tax Examiners development within the Wage and Investment Department, of the Internal Revenue Service.
- Documented and resolved sales inquiries, tax preparation needs and specialty pharmacy discrepancies which led to successful results, completed orders and sales etc.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Limited Working
French
Limited Working
Timeline
Patient Care Nursing Assistant
Avaline at River Oaks
11.2024 - Current
Nursing Associate
Loving Care Home Health
08.2022 - 06.2024
Security Communications Operator/ PBX OPERATOR
Methodist Le Bonheur Healthcare
10.2021 - 03.2022
Radio Communications Dispatcher PRN
Methodist Le Bonheur Healthcare
04.2019 - 08.2019
Account Representative Specialist
Independent Tax Preparation Services
01.2016 - Current
Caregiver/Companion, Silvercreek Assisted Living
10.2015 - 06.2016
Caregiver, The Weir Family
01.2015 - 01.2020
Reimbursement Pharmacy Specialist
Accredo Health Group, Inc
07.2014 - 02.2015
Contact Representative
Internal Revenue Service
01.2010 - 05.2015
Call Center Operator
Randstad, Shelby County Maximus Child
07.2008 - 02.2010
High school Diploma - undefined
East High School
Bachelor of Science - Information Technology
Colorado Technical University-Online
Similar Profiles
LISA CHERIFILS-UMORULISA CHERIFILS-UMORU
CNA at AVALINE AT RIVOR OAKSCNA at AVALINE AT RIVOR OAKS
Dwayne JonesDwayne Jones
Internet Sales Manager at River Oaks Car StereoInternet Sales Manager at River Oaks Car Stereo
Mercedes HillMercedes Hill
Front Desk Receptionist at River Oaks Retirement HomeFront Desk Receptionist at River Oaks Retirement Home