Chaz Poole
Murfreesboro
Summary
A proven professional, adept in team work, customer relationship development, and money handling due to my past and present work experience in managing high-volume transactions with unparalleled attention to detail. I have fostered positive client relationships through exceptional problem-solving and empathy, significantly enhancing customer satisfaction, all while demonstrating leadership and professionalism, as well ensuring seamless operations and team cohesion with an eagerness to learn and develop more skills as I grow within my career.
Overview
3
3
years of professional experience
Work History
Bank Teller / CSR
Fifth Third Bank
06.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Store Associate
Acadmey Sports and Outdoors
06.2023 - 06.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Store Manager
Lids
12.2021 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Associate of Science - Business Administration
Motlow State Community College
Smyrna, TN12-2025
High School Diploma -
Rockvale, TN05-2021
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Patience and empathy
- Customer relationship development
Timeline
Bank Teller / CSR
Fifth Third Bank
06.2024 - Current
Store Associate
Acadmey Sports and Outdoors
06.2023 - 06.2024
Store Manager
Lids
12.2021 - 10.2022
Associate of Science - Business Administration
Motlow State Community College
High School Diploma -
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