Chelsea Cantrell
Cookeville
Summary
I am a highly motivated employee with desire to take on new challenges. I have a strong work ethic, multitasking skills in a high pace environment, adaptability and exceptional interpersonal skills. I am able to learn quickly and adapt to working effectively unsupervised and quickly mastering new skills. I am a dedicated team player that would be able to oversee operations or a group of people within a work environment. I am able to lead and help exceed goals while delivering excellent customer service no matter the setting.
Overview
14
14
years of professional experience
Work History
Small Business Specialist
Truist Bank
01.2024 - Current
- Provided exceptional service and create a excellent client experience while providing support to internal and external clients by ensuring the Truist purpose, mission and values are being utilized.
- Educated clients on digital banking tools, improving user engagement and operational efficiency.
- Resolve client issues through educating the clients of bank products and services.
- Identify and escalate, as necessary, bank errors and concerns that could pose a risk to the bank.
- Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.
- Follow established policies, procedures, guidelines, regulations and laws to protect both our clients and Truist from any risk.
- Maintain ongoing personal, professional growth and development by participating in voluntary educational opportunities and work related activities.
Assistant Branch Manager
Enterprise Rent-A-Car
01.2021 - 07.2023
- Trained and mentored highly effective teams to meet corporate service standards.
- Networked within the community to identify and capitalize on business opportunities.
- Planned work schedules to maintain adequate staffing levels for the month.
- Built client rapport with insurance companies, body shops and dealerships to increase business.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Managed and inspired team members to perform to full potential, driving branch profitability to aide in getting promoted within.
- Developed strategy to achieve target sales goals quarterly and yearly.
- Increased efficiency and drove branch revenue by optimizing daily tasks.
Retail Associate
TJ Maxx, TJX Companies
08.2012 - 01.2021
- Trained new staff on operational procedures and customer service best practices, fostering team cohesion.
- Initiated friendly conversations with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match customer needs.
- Developed strong customer relationships to encourage repeat business with new and reoccurring customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
Teacher's Assistant
Tennessee Technological University
08.2013 - 05.2016
- Assisted head teacher with instruction and provided clerical support for diverse needs.
- Tutored and assisted students individually and in small groups to help master assignments and reinforce learning concepts.
- Graded assignments, tests and documented results into filing systems.
- Used lectures, discussion and supervised role-playing methods to present subject matter to students under direction and guidance of head teacher.
- Assisted head teacher with lesson preparation and curriculum implementation.
- Helped head teacher with material generation, lesson plan, development, class preparation, scheduling, exam distribution and student mentoring
- Handled clerical duties, managed classroom and coordinated documents for head teacher.
- Taught class in absence of head teacher as needed.
Education
Bachelor of Science - Occupational Therapy Assistant
Keiser University
Fort Lauderdale, FL12.2018
Bachelor of Science - Exercise Science
Tennessee Technological University
Cookeville, TN12.2016
Skills
- Operations management
- Staff Development
- Staff Management
- Problem Solving Abilities
- Teamwork and collaboration
- Time Management
- Business Development
- Strong Interpersonal Skills
- Revenue Generation
- Sales Expertise
- Customer Service/Relationships
- Inbound customer calls
Timeline
Small Business Specialist
Truist Bank
01.2024 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
01.2021 - 07.2023
Teacher's Assistant
Tennessee Technological University
08.2013 - 05.2016
Retail Associate
TJ Maxx, TJX Companies
08.2012 - 01.2021
Bachelor of Science - Occupational Therapy Assistant
Keiser University
Bachelor of Science - Exercise Science
Tennessee Technological University