Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
20
20
years of professional experience
2010
2010
years of post-secondary education
Work History
Office assistant
Gateway Christian Schools
Ripley
01.2006 - Current
Managed the enrollment process for new students and their families, guiding them through each step and ensuring a smooth and welcoming experience.
Assisted students with providing educational materials.
Managed student attendance records and ensured data accuracy.
Coordinated communication between parents and school staff effectively.
Cleaned and organized the building.
Provided students with testing materials.
Handled incoming calls and addressed inquiries from parents and visitors.
Maintained inventory of office supplies and ordered replacements as needed.
Collaborated with staff to create a welcoming environment for students and families.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Maintained an organized filing system of paper documents and electronic files.
Performed data entry tasks into computer systems accurately and efficiently.
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Greeted visitors, determined their needs and directed them to the appropriate personnel.
Assisted with special projects as needed by researching information on the internet or through other sources.
Facilitated internal communication by distributing memos and announcements.
Stocked shelves with educational material.
Utilized office equipment such as printers, copiers, and fax machines efficiently.
Maintained confidentiality of sensitive information and documents.
Handled incoming and outgoing mail and packages, including preparation for shipping.
Provided customer service, addressing inquiries and resolving issues promptly.
Delivered messages and ran errands.
Reviewed files, records and other documents to obtain information or respond to requests.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Trained staff members to perform certain work activities.
Collected, counted and disbursed money to complete basic bookkeeping.
Managed the billing department, ensuring all receipts add up and handled payroll.
Implemented ideas to encourage new growth within the school overall, not just at my location.
Filled in for staff at other locations as needed.
Facilitated school events such as Graduation ceremonies.
Supported bookkeeping tasks such as invoicing and expense tracking.
Monitored office expenses and submitted purchase requests.
Communicated with students, families and guests to answer questions and address complaints.
Troubleshot office equipment, computer hardware and software issues.
Monitored and directed work of lower-level clerks.
Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Utilized computer programs such as Microsoft Office/Word