Chelsea Gordon
Harriman
Summary
Reliable and detail-oriented professional with experience in healthcare, insurance verification, customer service, and laboratory support. Strong communication, organizational, and problem-solving skills with the ability to work efficiently in fast-paced environments. Dedicated to providing excellent service while maintaining accuracy and professionalism.
Overview
8
8
years of professional experience
Work History
Histotechnician
Dermapathology Partners
11.2022 - 10.2024
- Prepared and processed tissue specimens for laboratory analysis.
- Maintained accuracy while following laboratory procedures and quality standards.
- Collaborated with team members to streamline task completion in a fast-paced medical setting. in a fast-paced medical environment.
- Assisted in organizing laboratory workflow and maintaining equipment for optimal functionality.
Insurance Verification Agent
Aerocare Medical Supplies
08.2019 - 11.2022
- Communicated with insurance providers to obtain authorizations and resolve coverage issues.
- Coordinated with insurance providers to secure authorizations and address coverage issues effectively.
- Ensured accuracy of documentation and patient records to support efficient claims processing.
- Provided compassionate customer service while managing sensitive information.
Call Representative
Elastic Loan Company
01.2019 - 08.2019
- Resolved account questions and provided loan information to enhance customer understanding.
- Assisted customers by phone with account questions and loan information.
- Ensured accuracy of account documentation to support efficient service delivery.
Server
Cracker Barrel
06.2016 - 01.2019
- Provided outstanding customer service in fast-paced restaurant, enhancing guest experience.
- Balanced multiple priorities with accuracy and professionalism, ensuring smooth operations.
- Processed cash transactions and partnered with team members to enhance guest satisfaction.
Education
Associate Degree -
Bristol Community College
Fall River, MAHigh School Diploma -
Bishop Connolly High School
Fall River, MASkills
- Histology Techniques
- Specimen Processing
- Pathology Reporting
- Laboratory Compliance
- Clinical Support
- Microsoft Office
- Problem Solving
- Attention to Detail
- Time Management
- Teamwork
- Communication
- Microsoft Office
Timeline
Histotechnician
Dermapathology Partners
11.2022 - 10.2024
Insurance Verification Agent
Aerocare Medical Supplies
08.2019 - 11.2022
Call Representative
Elastic Loan Company
01.2019 - 08.2019
Server
Cracker Barrel
06.2016 - 01.2019
Associate Degree -
Bristol Community College
High School Diploma -
Bishop Connolly High School