Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Hendren

Hendresonville

Summary

Dynamic hairstylist and salon owner with a proven track record at Bellezza Hair Studio, excelling in client consultations and advanced styling techniques. Renowned for building lasting relationships and enhancing customer satisfaction through personalized services. A strong leader, adept at mentoring junior stylists and fostering a collaborative work environment.

Overview

19
19
years of professional experience

Work History

Hairstylist/Hair Salon Owner

Bellezza Hair Studio
04.2018 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Organized sales area and work station to showcase products and boost sales.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.

Hairstylist

Great Clips
07.2008 - 04.2018
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.

Manager/Recruitment Coordinator

Great Clips
04.2017 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Receptionist

Great Clips
06.2006 - 07.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

High School Diploma -

Beech Senior High
Hendersonville, TN
05-2008

Skills

  • Quick learner
  • Client consultation
  • Hair styling techniques
  • Customer consultation
  • Detail-orientated
  • Relationship building and management
  • Advanced communication skills
  • Highly motivated self-starter
  • Strong leader
  • Appointment coordination

Timeline

Hairstylist/Hair Salon Owner

Bellezza Hair Studio
04.2018 - Current

Manager/Recruitment Coordinator

Great Clips
04.2017 - 01.2018

Hairstylist

Great Clips
07.2008 - 04.2018

Receptionist

Great Clips
06.2006 - 07.2008

High School Diploma -

Beech Senior High

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Chelsea Hendren