Chelsea L Wallen
Greeneville
Summary
I am a dedicated, highly motivated individual with over ten years of customer service skills. I have a desire to join an established team which will allow me to utilize my experience and skills. I am seeking a position with career growth potential.
Overview
5
5
years of professional experience
Work History
Equipment Operator
HSN
07.2024 - Current
- Used forklifts, hand trucks, and other equipment to move materials around work sites and organized according to need.
- Maintained and cleaned equipment after each job and inspected.
- Worked effectively in fast-paced environments.
- Demonstrated adaptability during peak seasons by willingly taking on additional responsibilities, such as packing and shipping tasks.
Retail Associate
Walmart
08.2022 - 12.2024
- Assist customers with locating items in the store by using the Walmart app
- Moved incoming freight to the floor, helped stock shelves while maintaining a clean and safe work area as customer continue to shop
- Assist customers with fishing licenses, gun and ammo sales while following state guidelines for the age requirements for sales
- Responsible for master keys to locked cabinets throughout the store
- Worked productively in the evening by following up with my team leads and coaches with the duties or task that need to be completed
Customer Service Representative
Citi
03.2020 - 04.2024
- Assisted with new hire training classes for base agents by floor walking, emailing policy and procedures, shadowing and couching
- Shown leadership skills by assisting my manager with weekly team stat metrics by sending those out to the team for daily/weekly updates
- Managed high call volume effectively during early morning hours
- Developed and learned problem-solving skills by trouble shooting with the customer to determine which claim to file fraud or dispute for purchase
- Navigating a customer’s account to assist with request of late fees, find charges made, yearly interest or address changes
- Flexibility by working at home being on time while showing discipline in managing time off throughout the year
Delivery Driver
Domino’s Pizza
03.2020 - 05.2021
- Inventory all food, condiments and supplies resulting in meeting projected food inventory requirements
- Execute orders according to customers preference using the correct recipe portions and methods established by the company resulting in excellent products
- Managed time by accurately planning routes when business increased to ensure deliveries in a timely manner
- Assisted other drivers with checking orders before they leave the store, planning routes, while also teaching team mates how to prepare food orders according to make charts
Education
High School Diploma -
Ashton-Franklin Center
Ashton, IL01.2005
Skills
- Customer Service Expert
- Strong Problem-Solving Aptitude
- Detail-Oriented
- Excellent Communication Skills
- Exceptional Time Management Skills
- Skilled in Call Center Operations
- Microsoft Office Proficiency
- Adaptability
- Advanced problem solving
Timeline
Equipment Operator
HSN
07.2024 - Current
Retail Associate
Walmart
08.2022 - 12.2024
Customer Service Representative
Citi
03.2020 - 04.2024
Delivery Driver
Domino’s Pizza
03.2020 - 05.2021
High School Diploma -
Ashton-Franklin Center
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