Chelsea Marlowe
Franklin,TN
Summary
Experienced sales associate with a reputation for exceptional customer service and strong relationship-building skills. Dedicated to creating a welcoming atmosphere and providing top-notch service. Possesses in-depth knowledge of sales strategy and merchandising techniques, contributing to successful outcomes. Dependable retail sales professional experienced in dynamic, high-performance environments. Proficient in transaction processing, cash handling, register operation, and merchandise arrangement. Maintains high levels of customer satisfaction by effectively resolving requests, needs, and issues.
Overview
7
7
years of professional experience
Work History
Retail Associate
Cracker Barrel
05.2024 - Current
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Stylist Sales Associate
Davids Bridal
05.2024 - Current
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Met or exceeded individual financial and credit goals while contributing to store's bottom line.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Fostered inclusive environment to make customers feel welcomed.
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
- Translated inspiration into action by solving customer styling needs.
- Embraced fashion and understood market trends to articulate in client interactions.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
Owner/Petsitter
South Franklin Pet Care
01.2021 - 06.2025
- Company Overview: Servicing 25-30 resident clients with pet sitting needs and home services.
- Feeding, walking
- Providing medicine to special needs dogs
- Watering plants
- Training
- Servicing 25-30 resident clients with pet sitting needs and home services.
Swim Coach
Sullivan Farm Stingrays
05.2019 - 06.2025
- Company Overview: A competitive swim team with over 100 swimmers.
- Conflict management
- A competitive swim team with over 100 swimmers.
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Prepared athletes for special competitions and tournaments.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
Nanny
South Franklin Childcare
01.2019 - 06.2025
- Taking care of kids from a 0 months-14 years
- Giving medicine
- Arts and crafts
- Outside adventures
- Engaged with children on age-appropriate level.
- Played games, worked on puzzles, and read books to young children.
Caregiver
Self-employeed
01.2023 - 07.2024
- Company Overview: Caring for the elder generation.
- Helping with walking therapy
- Driving services to go to appointments
- Home cleaning
- Caring for the elder generation.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Server
Corelife Eatery
09.2023 - 04.2024
- Company Overview: A fast and casual restaurant serving fresh food in Cool Springs.
- Taking orders, recommending food, also known as upselling.
- Making the bowls and salads
- Prep work
- Catering
- Cashier (POS)
- Increasing Turns
- Closing tasks
- A fast and casual restaurant serving fresh food in Cool Springs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Pressure Washing
Self-employeed
05.2023 - 09.2023
- Company Overview: Pressure washing desks, sidewalks, and driveways.
- Upselling and additional services
- Pressure washing desks, sidewalks, and driveways.
Floral Intern
01.2018 - 01.2022
- Company Overview: Making flower arrangements on sight at venues as well as at the studio.
- Wedding bouquets
- Wedding Arch Flower arrangements
- Wedding reception flowers
- Table arrangements
- Making flower arrangements on sight at venues as well as at the studio.
Education
Bachelor of Arts -
New College Franklin
05-2026
High School Diploma -
The Comineus School
01.2022
Skills
- Damaged goods processing
- Hospitality and accommodation
- Positive and engaging demeanor
- Cash handling accuracy
- Approachability
- Shelf recovery
- Reliability
- Sales proficiency
- Point of sale systems
- Sales promotion
- Customer engagement
Activities
- Violin
- Reading the Classics
- Playing with my 4 younger siblings
Timeline
Retail Associate
Cracker Barrel
05.2024 - Current
Stylist Sales Associate
Davids Bridal
05.2024 - Current
Server
Corelife Eatery
09.2023 - 04.2024
Pressure Washing
Self-employeed
05.2023 - 09.2023
Caregiver
Self-employeed
01.2023 - 07.2024
Owner/Petsitter
South Franklin Pet Care
01.2021 - 06.2025
Swim Coach
Sullivan Farm Stingrays
05.2019 - 06.2025
Nanny
South Franklin Childcare
01.2019 - 06.2025
Floral Intern
01.2018 - 01.2022
Bachelor of Arts -
New College Franklin
High School Diploma -
The Comineus School
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