Chelsea Marlowe
Franklin
Summary
Experienced sales associate with a reputation for exceptional customer service and strong relationship-building skills. Dedicated to creating a welcoming atmosphere and providing top-notch service. Possesses in-depth knowledge of sales strategy and merchandising techniques, contributing to successful outcomes. Dependable retail sales professional experienced in dynamic, high-performance environments. Proficient in transaction processing, cash handling, register operation, and merchandise arrangement. Maintains high levels of customer satisfaction by effectively resolving requests, needs, and issues.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
Vitality Living Franklin
06.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
- Trained new servers on menu offerings, service protocols, and operational procedures for efficiency.
- Managed cash register operations, processed transactions accurately, and balanced end-of-shift reports.
- Resolved customer complaints swiftly, maintaining a positive dining experience and fostering loyalty.
- Oversaw dining area cleanliness and organization, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Stylist Sales Associate
Davids Bridal
05.2024 - Current
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Met or exceeded individual financial and credit goals while contributing to store's bottom line.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Fostered inclusive environment to make customers feel welcomed.
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
- Translated inspiration into action by solving customer styling needs.
- Embraced fashion and understood market trends to articulate in client interactions.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
Owner/Petsitter
South Franklin Pet Care
01.2021 - 09.2025
- Company Overview: Servicing 25-30 resident clients with pet sitting needs and home services.
- Feeding, walking
- Providing medicine to special needs dogs
- Watering plants
- Training
- Servicing 25-30 resident clients with pet sitting needs and home services.
Retail Associate
Cracker Barrel
05.2024 - 08.2025
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Swim Coach
Sullivan Farm Stingrays
05.2019 - 06.2025
- Company Overview: A competitive swim team with over 100 swimmers.
- Conflict management
- A competitive swim team with over 100 swimmers.
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Prepared athletes for special competitions and tournaments.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
Nanny
South Franklin Childcare
01.2019 - 06.2025
- Taking care of kids from a 0 months-14 years
- Giving medicine
- Arts and crafts
- Outside adventures
- Engaged with children on age-appropriate level.
- Played games, worked on puzzles, and read books to young children.
Caregiver
Self-employeed
01.2023 - 07.2024
- Company Overview: Caring for the elder generation.
- Helping with walking therapy
- Driving services to go to appointments
- Home cleaning
- Caring for the elder generation.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Server
Corelife Eatery
09.2023 - 04.2024
- Company Overview: A fast and casual restaurant serving fresh food in Cool Springs.
- Taking orders, recommending food, also known as upselling.
- Making the bowls and salads
- Prep work
- Catering
- Cashier (POS)
- Increasing Turns
- Closing tasks
- A fast and casual restaurant serving fresh food in Cool Springs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Pressure Washing
Self-employeed
05.2023 - 09.2023
- Company Overview: Pressure washing desks, sidewalks, and driveways.
- Upselling and additional services
- Pressure washing desks, sidewalks, and driveways.
Floral Intern
01.2018 - 01.2022
- Company Overview: Making flower arrangements on sight at venues as well as at the studio.
- Wedding bouquets
- Wedding Arch Flower arrangements
- Wedding reception flowers
- Table arrangements
- Making flower arrangements on sight at venues as well as at the studio.
Education
Bachelor of Arts -
New College Franklin
05-2026
High School Diploma -
The Comineus School
01.2022
Skills
- Damaged goods processing
- Hospitality and accommodation
- Positive and engaging demeanor
- Cash handling accuracy
- Cash handling
- Approachability
- Shelf recovery
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
Activities
- Violin
- Reading the Classics
- Playing with my 4 younger siblings
- Vocal performance with New College Franklin Choir
- Vocal performance with Parish Presbyterian Church
Timeline
Server
Vitality Living Franklin
06.2025 - Current
Stylist Sales Associate
Davids Bridal
05.2024 - Current
Retail Associate
Cracker Barrel
05.2024 - 08.2025
Server
Corelife Eatery
09.2023 - 04.2024
Pressure Washing
Self-employeed
05.2023 - 09.2023
Caregiver
Self-employeed
01.2023 - 07.2024
Owner/Petsitter
South Franklin Pet Care
01.2021 - 09.2025
Swim Coach
Sullivan Farm Stingrays
05.2019 - 06.2025
Nanny
South Franklin Childcare
01.2019 - 06.2025
Floral Intern
01.2018 - 01.2022
High School Diploma -
The Comineus School
Bachelor of Arts -
New College Franklin