Chelsea Maupin
Elizabethton
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist
Best Western Hotel
Johnson City
2021.05 - 2023.11
- Greeted and assisted guests during check-in and check-out processes.
- Managed phone calls, directed inquiries, and provided information to guests.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Assisted in managing billing inquiries and payment processing effectively.
- Provided local area information and recommendations to enhance guest experience.
- Processed reservations using hotel management software efficiently and accurately.
- Handled guest complaints and resolved issues promptly and professionally.
Education
Associate of Science - Psycology
Northeast State Community College
Blountville, TN 2022.08 - 2026.12
Skills
- Customer service
- Conflict resolution
- Effective communication
- Time management
Timeline
Associate of Science - Psycology
Northeast State Community College
2022.08 - 2026.12
Front Desk Receptionist
Best Western Hotel
2021.05 - 2023.11