CHELSEA PABON
La Vergne
Summary
Detail-oriented healthcare and administrative professional with over a decade of experience supporting medical, property management, and client-facing operations. Expertise in managing confidential information, coordinating schedules, and resolving complex issues while swiftly adapting to new systems and workflows. Renowned for reliability and strong communication skills, consistently delivering exceptional performance in fast-paced, high-accountability environments. Adept at fostering collaborative relationships and driving operational efficiency to achieve organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Exp Realty
10.2025 - Current
- Represent clients in residential real estate transactions, including buyer and seller services
- Conduct property showings, comparative market analysis, and listing presentations
- Prepare and review contracts while ensuring regulatory compliance
- Coordinate inspections, appraisals, and communication between all parties
- Maintain accurate records and deliver high-level client service
Mobile Phlebotomist
Exam One/ Quest Diagnostics
04.2023 - Current
- Phlebotomy & Specimen Collection – Venipuncture, capillary draws, and specimen handling for diverse patient populations
- Patient Care & Customer Service – Empathetic communication and professionalism in high-volume clinical settings
- HIPAA Compliance & Safety Protocols – Strict adherence to confidentiality, infection control, and quality standards
- Mobile Healthcare Operations – Experienced in independent field work, time management, and route coordination
- Medical & Administrative Documentation – Proficient in Meditech, Care360, and Microsoft Office Suite
- Laboratory Workflow Coordination – Ensuring accuracy from sample collection through processing and delivery
- Problem Solving & Critical Thinking – Adapting to unique collection environments and resolving patient or logistical challenges
- Team Collaboration & Reliability – Strong communication and consistent support of multidisciplinary healthcare teams
Williamson Medical Center
02.2024 - 02.2025
- Perform outpatient and long-term care blood draws while maintaining patient comfort and safety
- Register patients and process lab orders using Meditech
- Verify insurance information and ensure accurate documentation
- Maintain strict adherence to HIPAA and clinical protocols
Administrative Assistant
AMS Medical
11.2019 - 09.2023
- Supported daily operations for a medical services team, ensuring compliance and customer satisfaction
- Monitored performance metrics and assisted with quality assurance initiatives
- Resolved complex patient, agent, and staff issues with professionalism and discretion
- Managed workforce scheduling using EMS software to ensure full shift coverage
- Created and maintained detailed case records using Word, Excel, and Outlook
- Communicated time-sensitive updates via email, phone, and SMS
- Maintained accuracy with medical terminology and protected patient confidentiality
- Brentwood, TN 2023 – Sep 2025
- Completed 90-hour Tennessee real estate education program
- Passed Tennessee state licensing exam
- Developed foundational knowledge of contracts, compliance, and client relations
Assistant Property Manager
ESB LandTrust
10.2009 - 01.2019
- Managed residential and commercial rental properties
- Established rental pricing, budgets, and lease agreements
- Coordinated maintenance, vendors, and tenant communications
- Collected rent, handled evictions, and enforced lease compliance
Education
High School Diploma -
Metamora High School
Metamora, ILSkills
- Patient support expertise
- Regulatory compliance expertise
- Workforce scheduling
- Medical & Administrative Documentation
- Issue Resolution & Quality Control
- Team Support & Operations Management
- Microsoft Office (Word, Excel, Outlook)
- Meditech, ADP, Care360, Humanity, EMS Software
Certification
- National Phlebotomy Certification – National Registry of Allied Professionals
- Real Estate Education – Aceable Agent & Success Real Estate School
- Licensed Real Estate Agent
Timeline
Real Estate Agent
Exp Realty
10.2025 - Current
Williamson Medical Center
02.2024 - 02.2025
Mobile Phlebotomist
Exam One/ Quest Diagnostics
04.2023 - Current
Administrative Assistant
AMS Medical
11.2019 - 09.2023
Assistant Property Manager
ESB LandTrust
10.2009 - 01.2019
High School Diploma -
Metamora High School