Chelsey Reeves
Oak Ridge
Summary
With over ten years of Customer Service, B2B communications, and client-facing roles I have succeeded with establishing and maintaining long lasting customer relationships, while streamlining enterprise operations and maintaining a top-tier service standard.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager/ Dispatch Case Supervisor
Agero, Inc.
10.2020 - 05.2025
- Managed all escalated client issues, while delivering first-class customer support.
- Build and maintain longlasting relationships with insurance clients, customers and service providers/vendors through full case management.
- Educate customers and providers of programs, warranties, insurance resources and benefits
- Oversee VIP and client escalations through platforms such as Outlook, Hubspot, chat and phone calls.
- Entry level support in coaching and guiding new hires, streamlining team efficiency.
- Track and maintain individual and enterpise-wide KPI goals (Key Performance Indicator)
- Review and finalize all communication threads, invoices, and receipts
- Proficiency in ticketing information, ensuring all information is correct and processed efficiently. Communicate all details and critical information to all parties and channels.
Marketing And Public Relations Coordinator
Witzend Gallery
04.2020 - 08.2021
- Assistant manager to owner, responsible for all day-to-day operations while delegating a small team in accordance to business needs.
- Manage all marketing and event planning.
- Head of administrative support, primarily scheduling, vendor meetings, and organization of operations
Shop Manager
Turquoise Boutique
04.2017 - 04.2019
- Oversee all business operations including invoicing, budgeting, online and physical marketing, sales and client networking
- Ensure accurate reporting of sales invoices, ads, and event marketing
- Maintain smooth and efficient communications between vendors, clientele, and management.
- Coordinate with product partners in national and international companies.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Skills
- Customer Service
- KPI management
- Project management
- Relationship building
- Typing speed of 95 WPM
- Excel
- GChat
- Google Docs
- Google Workspace
- Hubspot
- Microsoft Teams
- Slack
- Zoom
Timeline
Customer Experience Manager/ Dispatch Case Supervisor
Agero, Inc.
10.2020 - 05.2025
Marketing And Public Relations Coordinator
Witzend Gallery
04.2020 - 08.2021
Shop Manager
Turquoise Boutique
04.2017 - 04.2019
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