Chelsey Sims

• Assist tenants seeking rent and utility assistance by preparing and submitting check and vendor requests.
• Maintain accurate records of tenant and landlord information using Excel spreadsheets for tracking and reporting.
• Coordinate with the Finance department to ensure timely processing of payments and delivery through the post office.

Community Outreach Specialist:

• Lead the development of a comprehensive Community Resource Guide designed to connect Shelby County residents with essential services including housing, food access, senior care, rental aid and home repair.
• Conduct in-depth research on local programs and agencies to ensure accuracy, accessibility, and relevance of the resource guide content.

• Greeted clients warmly, scheduled appointments, and provided detailed information about Massage Envy memberships, services, and wellness products .
• Consistently met or exceeded monthly sales goals by promoting memberships and add on services tailored to client needs.
• Maintained a clean and welcoming front desk environment while managing client check-ins, check-outs, and payment processing.
• Resolved customer concerns professionally and efficiently to ensure a positive client experience and repeat business.
• Supported the clinic team by coordinating with massage therapists, managing daily schedules, and maintaining accurate records in the booking system.

• Provided administrative support to students, faculty, and staff within the Music Department, serving as the first point of contact for office-related inquiries.
• Answered and directed phone calls, scheduled appointments, and maintained organized communication channels for the department.
• Filed, maintained, and retrieved academic and departmental documents, ensuring confidentiality and compliance with university policies.
• Assisted in managing daily office operations, including data entry, inventory of supplies, and coordination of departmental requests.
• Supported faculty and students by providing clear information regarding departmental resources, event schedules, and academic forms.

• Coordinated a team of volunteers in organizing monthly meetings and activities for youth and their families
• Counseled youth on various personal, social, and emotional issues, providing guidance to help them navigate challenges, while also offering support to their parents/loved ones.
• Monitored conflicts and behavioral issues among youth, ensuring that all children understood boundaries while providing support for positive behavior changes.
• Worked closely with local community organizations and other agencies to ensure that the youth had access to resources, additional support services, and opportunities for personal development.