Summary
Overview
Work History
Education
Skills
Websites
Certification
ADDITIONAL INFORMATION
Timeline
Generic

Cheran M

Business Consultant
Chennai

Summary

Business Consultant with 5+ years of experience across Europe and India in subscription management platforms, business analysis, and quality assurance. Bridges business and engineering teams to implement Zuora billing solutions, design workflows, and ship reliable releases. Strong in agile delivery, stakeholder engagement, and test automation.

Overview

5
5
years of professional experience
6
6
Certifications

Work History

Business Consultant

Subscription Factory B.V
Haarlem
03.2022 - 02.2024
  • - Led customer onboarding and training sessions to drive understanding and adoption of Zuora tools and processes.
  • - Authored functional and technical requirement specifications; aligned stakeholders and minimized rework.
  • - Built and optimized workflows using JSON, SQL, and Liquid; analyzed performance and resolved bottlenecks.
  • - Developed high-quality HTML/email templates with JavaScript, Mustache, and CSS to enhance customer communications.
  • - Performed end-to-end testing and produced test deliverables to ensure release quality.
  • - Managed support tickets in JIRA; improved triage and resolution workflows.

Business Analyst

Tata Consultancy Services
Kochi
05.2020 - 03.2022
  • - Configured Zuora functional settings and documented change requests for enterprise clients.
  • - Onboarded and mentored new team members on Zuora functionality and project practices.
  • - Created and executed test scripts for migration tools to support smooth deployments.
  • - Facilitated customer sessions for requirements and change requests; prepared corresponding documentation.

Quality Analyst

Tata Consultancy Services
Kochi
05.2019 - 05.2020
  • - Led QA activities for application enhancements; coordinated with cross-functional teams for timely releases.
  • - Owned defect management and tracking using TFS and Azure DevOps.
  • - Contributed to agile ceremonies (planning, refinement, retrospectives) as a sprint team member.
  • - Automated tests with Selenium (C#) and Appium; designed an in-sprint automation framework.

Education

Bachelor of Engineering - Electronics & Communication

Rajalakshmi Engineering College
Chennai
05.2019

Skills

  • Business & Consulting: Requirement Elicitation, Functional/Technical Documentation, Stakeholder Engagement, Change Management

  • Technical: SQL, JSON, Liquid, JavaScript, HTML/CSS, Mustache Templates

Websites

Certification

Zuora Business Analyst Project Ready Badge

ADDITIONAL INFORMATION

  • - Martial Arts: Karate (International Dan 1 Shotokan), Kickboxing
  • - Fitness & Nutrition: Physical education enthusiast; training and personalized nutrition guidance
  • - Tutoring & Mentorship: Coaching and knowledge-sharing

Timeline

Business Consultant

Subscription Factory B.V
03.2022 - 02.2024

Business Analyst

Tata Consultancy Services
05.2020 - 03.2022

Quality Analyst

Tata Consultancy Services
05.2019 - 05.2020

Bachelor of Engineering - Electronics & Communication

Rajalakshmi Engineering College

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Cheran MBusiness Consultant