Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheri Ferguson

Charlotte

Summary

Dynamic professional with extensive experience at Lowes, excelling in logistics support and materials transportation. Proven track record in optimizing inventory accuracy and enhancing team performance through effective communication and organization. Skilled in invoice reconciliation and adept at managing high-volume paperwork, ensuring timely deliveries and customer satisfaction.

Dependable Receiving Associate with 4 years of experience. Consistently completes tasks quickly with exceptional eye for detail and commitment to taking initiative. Successful at monitoring products for quality and following directions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Receiving Clerk

Lowes Home Improvment
05.2023 - Current
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Double-checked cargo inventories and documentation for accuracy.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Collaborated with other departments to resolve potential incoming shipment issues.
  • Monitored and managed stock levels of goods to verify availability of products.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Installation Coordinator

Lowes
05.2019 - 05.2023
  • Utilized [Software] to maintain and update customer information, repair logs and inventory.
  • Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
  • Conducted periodic maintenance inspections as stated by contract or customer.
  • Directed teams in installation, testing, start-up and system commissioning tasks.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Supervised team of installers and mechanics to complete work on time and to company standards.

PSI Assistant

Lowes
09.2017 - 05.2019
  • Maintained open communication by presenting regular updates on project status to customers.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Met with clients onsite to ensure satisfaction

Internet Troubleshooting Trainer

Calltech Communications
01.2005 - 04.2007
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed and implemented successful onboarding program.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Created and oversaw Internet troubleshooting training programs for operations.
  • Provided coaching and mentoring to employees.

Education

High School Diploma -

Lebanon Union High School
Lebanon, OR
06-1989

Skills

  • Materials transportation
  • Shipping and receiving
  • Logistics support
  • Materials transport
  • Warehouse organization
  • Invoice reconciliation
  • Effective communication
  • Punctual and reliable
  • Organization and prioritization
  • Great customer service skills
  • Time management

Timeline

Receiving Clerk

Lowes Home Improvment
05.2023 - Current

Installation Coordinator

Lowes
05.2019 - 05.2023

PSI Assistant

Lowes
09.2017 - 05.2019

Internet Troubleshooting Trainer

Calltech Communications
01.2005 - 04.2007

High School Diploma -

Lebanon Union High School

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Cheri Ferguson