Cheri Lawson
Talbott
Summary
Accomplished Human Resources Generalist with a proven track record at Masonite Architectural, enhancing employee satisfaction and reducing turnover through effective onboarding and benefits administration. Skilled in HRIS systems and employee relations, I excel in fostering workplace harmony and operational efficiency. Achieved significant improvements in talent acquisition and conflict resolution, contributing to a positive and productive work environment. Eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
28
28
years of professional experience
Work History
Human Resources Generalist
Masonite Architectural
02.2017 - 09.2024
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Implemented and supervised orientation procedures for new hires.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Reduced employee turnover by creating a comprehensive onboarding program for new hires.
- Assisted with writing job postings and job descriptions for boards.
- Administered employee benefits programs and assisted with open enrollment.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Call Center Manager
Sykes
01.2008 - 01.2015
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Conducted and recruited new employees through attending new hire events
- Maintained and managed all employee paperwork and training while encouraging employee development
- Help with employee celebrations
Area Manager
Dominos
06.1996 - 01.2008
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Managed profit and loss for the store and record in a timely and accurate matter.
- Conduct all new hire onboarding and paperwork
Education
Human Resources Management
Walters State Community College
Morristown, TNHigh School Diploma -
Walla Walla High School
Walla Walla, WA05-1994
Skills
- Employee onboarding
- Benefits administration
- HR policies implementation
- HRIS systems
- Exit interviews
- Employee relations
- Compensation and benefits
- Records management
- Performance management
- Internal investigations
- Employee file management
- Policy implementation
- Workers compensation
- Termination procedures
- Recruitment
- New employee orientations
- Talent acquisition
- Onboarding processes
- Payroll processing
- Training and mentoring
- Career development
- Performance appraisals
- FMLA administration
- Staff orientation
- Employee handbooks
- Dispute resolution
- Best practices implementation
Yellow Belt Kaizen Certified Professional
Yellow Belt Certified Professional who has a profound knowledge of process improvement concepts, such as identifying inefficiencies, and working on small scale process improvements within an organization.
Timeline
Human Resources Generalist
Masonite Architectural
02.2017 - 09.2024
Call Center Manager
Sykes
01.2008 - 01.2015
Area Manager
Dominos
06.1996 - 01.2008
Human Resources Management
Walters State Community College
High School Diploma -
Walla Walla High School
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