Cherie Oakley
Nashville,TN
Summary
Dynamic and results-oriented professional with extensive experience in administrative and content creative roles, notably at Nurtured Soul Counseling And Wellness. Excelled in team management and problem resolution, enhancing customer experiences and streamlining operations. Proficient in Canva, QuickBooks, Gusto, MS PowerPoint and possesses exceptional communication skills, successfully managing hundreds of client and staff interactions.
Overview
21
21
years of professional experience
Work History
Administrator
Nurtured Soul Counseling And Wellness
04.2022 - Current
- Manages calendar for all scheduling for practitioners and clients
- Digital marketing including but not limited to: social media posts and content, website designs and updates, flyers, email marketing etc
- Manages business emails, website inquiries, main office phone line and search inquiries
- Creates spreadsheets for wait lists, hardship clients, super-bill clients, potential new clients, incoming calls log
- Manages discounts, sliding scale and Insurance
- Works primarily on: Canva, Spruce, Sessions, Hushmail, Gusto, Quickbooks and Alma
Administrative Customer Specialist
Nephroceuticals
09.2020 - 11.2022
- Assessed and offered solutions to improve procedures and customer experiences.
- Managed over 1,000 accounts including: payments, invoices, late payments, through phone, email and letters.
- Created and kept data spreadsheets up to date to deliver current numbers for current and new projects
- Provided information to customers regarding loyalty program and helped to open and activate new accounts.
- Provided customers with detailed information on company products, services and materials.
- Assisted customers with shipping and special order requests for International customers
- Responded to customer inquiries via phone, email, and web-based platforms.
- Tracked hundreds of orders each day
ROOTS Academy
Music Program Coordinator
03.2020 - 09.2020
- Managing over 350 current students and families in an ever growing company. Handling financial accounts and day to day schedules for students, leading the coordination through COVID and transitioning back
- Managing 25 teachers schedules including scheduling time off and substitutes for teachers
- Increased new clientele
- Responsible for billing, accounts receivable, refunds and credits and account management in department/program
- Established growth plans for future expansion within department/program
- Performed Music Program Event Support for Camps, Master Classes, showcases events and Band Coordination
- Managing calendar for new students booking trial lessons, changing teachers and instruments, re-scheduling and adjusting calendar to close schedule gaps for teachers
- Managing Phones and all emails as well as Slack communication with staff members, new clientele and current families and students
- New client walk throughs and introductions as well as lead follow ups
- Worked primarily on: Slack, MailChimp, Constant Contact, CapCut and Canva
Singer Songwriter and Recording Artist
Number One Group
01.2017 - 08.2020
- Developed career management skills in the entertainment industry
- Conducted business meetings with clients, attorneys, publishing companies and label executives
- Managed all social media accounts and digital marketing as a social media strategist
- Negotiated contract agreements between self and company as well as band members and company to resolve misunderstandings and conflicts affecting performances
- Developed musical style and arranged musical compositions to achieve particular musical style
- Performed live, in studio, on radio, on internet and TV shows and series
- Worked primarly on social media platforms using: Canva, CapCut, MailChimp, Protools recording software, MS Word and MS PowerPoint
Songwriter
MV2 Entertainment
08.2015 - 08.2016
- Performed in team building workshops
- Managed digital social media accounts and online sources for industry trends
- Offered live performances of written works at public gatherings and special events
- Delivered original songs to meet song quota each term
Receptionist
Noah's Ark Animal Hospital
01.2014 - 12.2014
- Operated multi-line telephone system to independently handle over 50 customer calls each day often in hectic fast paced working environment
- Greeted customers and patients professionally and provided friendly, knowledgeable assistance as well as careful sensitivity to situations
- Managed all billing and invoicing, accounts receivable and in person payment for clinic
- Administrative duties such as patient filling, faxing, scheduling, taking messages, and calendar management effectively accommodating hectic agendas
- Answered inquiries and resolved escalated issues to ensure client satisfaction
- Entered daily data in computer systems and documented office activities
- Opened and closed clinic
Touring And Studio Background Singer
Various
10.2005 - 01.2013
- Negotiated agreements and salary
- Bookkeeper
- Toured in the United States, Europe and Canada performing live in concerts, national television programs, awards shows, radio, and in the studio as a background vocalist for several Country, Pop and Christian artists
- Some of the artists I have worked with are: Carrie Underwood, AmyGrant, Kelly Clarkson, Blake Shelton, Gretchen Wilson and more. I have performed BGVs on records and singles for artists such as: Reba, Kelly Clarkson, Martina McBride, Amy Grant, Vince Gill, Women of Faith, Gretchen Wilson, The Band Perry, and more. Full list of artists, singles and albums I have worked on/with upon request
Executive Assistant and Recording Studio Manager
Classic Recording Studio
10.2003 - 12.2005
- Bookkeeper using QuickBooks to produce monthly invoices, reports and other deliverables
- Account manager, handling all accounting and payroll, invoicing and payment collections, budgets and purchasing annual client gifts working with both Mac and PC computers using Quickbooks and Excel
- Managed scheduling with over 500 clients, engineers, talent, industry publishing and recording labels, cargo companies and studio President
- Managed day to day multiline phones and Studio emails
- Performed various administrative functions, including filing paperwork, delivering and sorting mail, taking messages, office cleaning and organizing, handling inventory, managing and sending clients annual gifts of appreciation
- Hired engineers, assistants and talent for producers
- Pleasantly greeted clients, talent and cargo
- Established and maintained productive, professional working relationships
- Monitored production schedules while adhering to assigned budgets
- Managed day-to-day business operations and made strategic decisions as well as opening and closing studio
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Skills
- Executive assistant
- Administration
- Digital Marketing
- Bookkeeper
- Scheduling
- Vocal skill development and performance coaching
- Capable of managing hundreds of clientele and staff members
- Self motivated
- Recruiting and Hiring
- Excels in People Skills and Communication
- Team management
- MS Office, Word and Excel, MS Power Point, Hubspot, MailChimp, Quickbooks, Asana, Slack, Constant Contact, Simple Practice, Sessions and Jane Skilled on both PC and Mac
Timeline
Administrator
Nurtured Soul Counseling And Wellness
04.2022 - Current
Administrative Customer Specialist
Nephroceuticals
09.2020 - 11.2022
ROOTS Academy
Music Program Coordinator
03.2020 - 09.2020
Singer Songwriter and Recording Artist
Number One Group
01.2017 - 08.2020
Songwriter
MV2 Entertainment
08.2015 - 08.2016
Receptionist
Noah's Ark Animal Hospital
01.2014 - 12.2014
Touring And Studio Background Singer
Various
10.2005 - 01.2013
Executive Assistant and Recording Studio Manager
Classic Recording Studio
10.2003 - 12.2005
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