CHERITA SAULSBERRY
MEMPHIS
Summary
Customer Service Representative with 5 years of extensive expertise in resolving customer complaints and providing tailored solutions. Demonstrates strong organizational skills, effective communication, and a collaborative approach to enhance customer satisfaction and loyalty. Skilled in analyzing feedback patterns and implementing data-driven strategies to continuously improve service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aspen Dental
02.2023 - 08.2025
- Resolve customer complaints, provide solutions, and ensure follow-up, enhancing customer satisfaction.
- Address and resolve customer issues, follow up to ensure resolution, improving overall customer experience.
- Manage customer complaints, deliver solutions, and follow up, fostering positive customer relations.
- Resolve customer complaints, offer tailored solutions, and ensure follow-up to address lingering issues, enhancing overall satisfaction and loyalty.
- Analyze customer feedback patterns, implement data-driven solutions, and track resolution metrics to continuously improve service quality.
Material Handler
Amazon.com
05.2020 - 07.2022
- Sorts packages efficiently, ensuring timely delivery and accurate inventory management.
- Maintains high accuracy in package sorting, reducing errors and improving overall workflow.
- Collaborates with team members to streamline sorting processes, enhancing productivity.
- Utilizes organizational skills to manage high volumes of packages, ensuring operational efficiency.
Lead Machine Operator
Technicolor
01.2018 - 04.2020
- Operated and maintained machinery, ensuring continuous production and minimal downtime.
- Increased production efficiency by optimizing material loading processes.
- Developed troubleshooting skills to quickly resolve machine issues, reducing operational delays.
- Collaborated with team to implement safety protocols, enhancing workplace safety.
Material Handler/Quality Auditor
DHL
04.2017 - 12.2017
- Picked, packed, and verified items ensuring correct shoe size and type, enhancing order accuracy.
- Checked packaging accuracy, reducing errors and improving customer satisfaction.
- Ensured correct item placement in boxes, maintaining high standards of quality control.
- Conducted thorough inspections of packed items, significantly decreasing return rates.
- Collaborated with team to streamline packing processes, boosting overall efficiency.
Security Guard
Allied Barton
01.2016 - 12.2016
Education
High School Diploma or GED - undefined
Whitehaven High School
Memphis, TN05.2005
Skills
- Basic Math, CCTV, Materials Handling, Customer service, Security, Packaging, Quality Inspection, Product development, Hotel experience, Sales, Telemarketing
Certification
Forklift Certification
COURSES
Forklift Safety - Indeed Assessments - Oct 2020
Timeline
Customer Service Representative
Aspen Dental
02.2023 - 08.2025
Material Handler
Amazon.com
05.2020 - 07.2022
Lead Machine Operator
Technicolor
01.2018 - 04.2020
Material Handler/Quality Auditor
DHL
04.2017 - 12.2017
Security Guard
Allied Barton
01.2016 - 12.2016
High School Diploma or GED - undefined
Whitehaven High School