Cherrie Noble
Chattanooga
Summary
Dynamic BDC Manager at Mtn View Chevy with a proven track record of exceeding sales targets and enhancing customer loyalty. Skilled in CRM software and conflict resolution, I thrive in fast-paced environments, delivering exceptional service while training teams to achieve excellence. Passionate about driving business growth through strategic planning and collaboration.
Overview
22
22
years of professional experience
Work History
BDC Manager
Mtn View Chevy
Chattanooga
07.2024 - Current
- Managing a high call volume of inbound and outbound calls, assisting customers with inquiries, providing product information, and resolving issues.
- Call handling time, exceeding department standards,
- Utilize CRM software for accurate documentation of customer interactions and updating contact information.
- Consistently meeting monthly sales targets and goals, with upselling products and services to customers.
- Collaborate with cross-functional teams, in sales, marketing, and technical support, to address customer needs.
- Provide exceptional customer service by actively listening to find the appropriate solution for each customer's concerns.
- Assist with training new BDC agents on company policies, procedures, and best practices for delivering excellent customer service.
- Maintaining a thorough understanding of company products and services in order to provide accurate information to customers.
- Follow up with potential leads generated through various marketing channels to convert them into opportunities for sale services.
Customer Retention Specialist
HomeServe USA
Chattanooga
12.2023 - 06.2024
- Communicated with customers to enhance loyalty and drive business growth.
- Gathered detailed information through probing questions to identify issues.
- Documented interactions and maintained comprehensive notes for future reference.
- Conducted follow-up inquiries to clarify customer concerns and ensure understanding.
- Developed and managed CRM, email, and SMS marketing programs to streamline outreach.
- Operated as a consultant, providing tailored solutions for client challenges.
Shift Leader
Starbucks
Chattanooga
08.2021 - 04.2023
- customer service
- Leading the team to deliver the best-crafted beverages.
- Money handling.
- Managing a team of six or more.
- Making my team all feel at home with a family-oriented atmosphere
Customer Service Representative
Speedway LLC
Chattanooga
11.2020 - 08.2021
- Customer service.
- Cleaning
- Stocking
- Cash handling.
- Greeting customers and assisting with products.
Customer Service Call Agent
VXI Global Solutions
Atlanta
02.2019 - 05.2020
- Resolved customer issues through active listening, boosting retention rates.
- Maintained comprehensive knowledge of product offerings to assist customers effectively.
- Recorded customer names and contact details systematically using spreadsheets and software.
- Answered incoming calls utilizing company call management system for efficient service.
- Trained new employees on data entry practices, customer interaction, and technology utilization.
- Cultivated positive relationships with suppliers and clients to enhance collaboration.
Store Manager
Family Dollar
Atlanta
10.2017 - 01.2019
- Supervised 15 to 20 associates in daily operations.
- Executed daily cash handling procedures to ensure accuracy.
- Managed payroll processes for timely employee compensation.
- Oversaw inventory management to maintain stock levels.
- Coordinated scheduling to optimize workforce efficiency.
- Performed stocking duties to ensure product availability.
- Completed additional assigned responsibilities as needed.
Deli Clerk
Publix
Atlanta
02.2017 - 10.2017
- Delivered premier customer service to enhance customer satisfaction.
- Prepared meals as café cook while adhering to food safety standards.
- Maintained food safety protocols to ensure compliance and minimize risk.
- Operated slicers in deli for efficient food preparation and service.
- Managed stocking of inventory to ensure availability of products.
Certified Caretaker
PROLEX MEDICAL SERVICES
Chattanooga
07.2011 - 01.2017
- Supported individuals with physical challenges in daily activities.
- Facilitated meal planning and organized outings to day programs or workplaces.
- Administered medications to clients as prescribed.
Cosmetic Sales Associate
Walgreens
Chattanooga
10.2003 - 03.2011
- Provided exceptional customer service to address diverse client needs.
- Managed stock levels through efficient unloading of trucks and shelving.
- Handled cash transactions accurately to ensure financial integrity.
- Interpreted schematics for effective product placement and organization.
Education
Diploma -
Tyner High School
05-2000
Skills
- Computer operation and technical proficiency
- Patient confidentiality maintenance
- Retail sales and merchandising
- Customer service and support
- Multi-line phone systems expertise
- Strategic management and planning
- CRM software and system proficiency
- Time management and task prioritization
- Teamwork and collaboration skills
- Administrative and office experience
- Sales management and forecasting
- Conflict resolution and negotiation skills
- Data entry and documentation
- Performance analysis and evaluation
- Coaching and training coordination
- Food safety and sanitation practices
- Microsoft Office applications expertise (Excel, Word, Outlook)
- Driving and delivery experience
- Interpersonal skills and relationship building
- Typing speed and efficiency (70 wpm)
Languages
English
References
Kawanna Stary
French Teacher/ Chattanooga School for the Arts & Sciences
6772 Crooked Cove Way
Ooltewah, TN 37363
423-774-1878
Lakita Dees
Dovenuehle Mortgage/ Bankruptcy Representative
6644 Kenton Ridge Cir
Chattanooga, Tn 37421
423-381-4504
Kimberly Craig
Hair Stylist/ Shop Owner
4762 Hwy 58
Chattanooga, TN 37416
423-394-1525
Timeline
BDC Manager
Mtn View Chevy
07.2024 - Current
Customer Retention Specialist
HomeServe USA
12.2023 - 06.2024
Shift Leader
Starbucks
08.2021 - 04.2023
Customer Service Representative
Speedway LLC
11.2020 - 08.2021
Customer Service Call Agent
VXI Global Solutions
02.2019 - 05.2020
Store Manager
Family Dollar
10.2017 - 01.2019
Deli Clerk
Publix
02.2017 - 10.2017
Certified Caretaker
PROLEX MEDICAL SERVICES
07.2011 - 01.2017
Cosmetic Sales Associate
Walgreens
10.2003 - 03.2011
Diploma -
Tyner High School