Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Cherrie Noble

Chattanooga

Summary

Dynamic BDC Manager at Mtn View Chevy with a proven track record of exceeding sales targets and enhancing customer loyalty. Skilled in CRM software and conflict resolution, I thrive in fast-paced environments, delivering exceptional service while training teams to achieve excellence. Passionate about driving business growth through strategic planning and collaboration.

Overview

22
22
years of professional experience

Work History

BDC Manager

Mtn View Chevy
Chattanooga
07.2024 - Current
  • Managing a high call volume of inbound and outbound calls, assisting customers with inquiries, providing product information, and resolving issues.
  • Call handling time, exceeding department standards,
  • Utilize CRM software for accurate documentation of customer interactions and updating contact information.
  • Consistently meeting monthly sales targets and goals, with upselling products and services to customers.
  • Collaborate with cross-functional teams, in sales, marketing, and technical support, to address customer needs.
  • Provide exceptional customer service by actively listening to find the appropriate solution for each customer's concerns.
  • Assist with training new BDC agents on company policies, procedures, and best practices for delivering excellent customer service.
  • Maintaining a thorough understanding of company products and services in order to provide accurate information to customers.
  • Follow up with potential leads generated through various marketing channels to convert them into opportunities for sale services.

Customer Retention Specialist

HomeServe USA
Chattanooga
12.2023 - 06.2024
  • Communicated with customers to enhance loyalty and drive business growth.
  • Gathered detailed information through probing questions to identify issues.
  • Documented interactions and maintained comprehensive notes for future reference.
  • Conducted follow-up inquiries to clarify customer concerns and ensure understanding.
  • Developed and managed CRM, email, and SMS marketing programs to streamline outreach.
  • Operated as a consultant, providing tailored solutions for client challenges.

Shift Leader

Starbucks
Chattanooga
08.2021 - 04.2023
  • customer service
  • Leading the team to deliver the best-crafted beverages.
  • Money handling.
  • Managing a team of six or more.
  • Making my team all feel at home with a family-oriented atmosphere

Customer Service Representative

Speedway LLC
Chattanooga
11.2020 - 08.2021
  • Customer service.
  • Cleaning
  • Stocking
  • Cash handling.
  • Greeting customers and assisting with products.

Customer Service Call Agent

VXI Global Solutions
Atlanta
02.2019 - 05.2020
  • Resolved customer issues through active listening, boosting retention rates.
  • Maintained comprehensive knowledge of product offerings to assist customers effectively.
  • Recorded customer names and contact details systematically using spreadsheets and software.
  • Answered incoming calls utilizing company call management system for efficient service.
  • Trained new employees on data entry practices, customer interaction, and technology utilization.
  • Cultivated positive relationships with suppliers and clients to enhance collaboration.

Store Manager

Family Dollar
Atlanta
10.2017 - 01.2019
  • Supervised 15 to 20 associates in daily operations.
  • Executed daily cash handling procedures to ensure accuracy.
  • Managed payroll processes for timely employee compensation.
  • Oversaw inventory management to maintain stock levels.
  • Coordinated scheduling to optimize workforce efficiency.
  • Performed stocking duties to ensure product availability.
  • Completed additional assigned responsibilities as needed.

Deli Clerk

Publix
Atlanta
02.2017 - 10.2017
  • Delivered premier customer service to enhance customer satisfaction.
  • Prepared meals as café cook while adhering to food safety standards.
  • Maintained food safety protocols to ensure compliance and minimize risk.
  • Operated slicers in deli for efficient food preparation and service.
  • Managed stocking of inventory to ensure availability of products.

Certified Caretaker

PROLEX MEDICAL SERVICES
Chattanooga
07.2011 - 01.2017
  • Supported individuals with physical challenges in daily activities.
  • Facilitated meal planning and organized outings to day programs or workplaces.
  • Administered medications to clients as prescribed.

Cosmetic Sales Associate

Walgreens
Chattanooga
10.2003 - 03.2011
  • Provided exceptional customer service to address diverse client needs.
  • Managed stock levels through efficient unloading of trucks and shelving.
  • Handled cash transactions accurately to ensure financial integrity.
  • Interpreted schematics for effective product placement and organization.

Education

Diploma -

Tyner High School
05-2000

Skills

  • Computer operation and technical proficiency
  • Patient confidentiality maintenance
  • Retail sales and merchandising
  • Customer service and support
  • Multi-line phone systems expertise
  • Strategic management and planning
  • CRM software and system proficiency
  • Time management and task prioritization
  • Teamwork and collaboration skills
  • Administrative and office experience
  • Sales management and forecasting
  • Conflict resolution and negotiation skills
  • Data entry and documentation
  • Performance analysis and evaluation
  • Coaching and training coordination
  • Food safety and sanitation practices
  • Microsoft Office applications expertise (Excel, Word, Outlook)
  • Driving and delivery experience
  • Interpersonal skills and relationship building
  • Typing speed and efficiency (70 wpm)

Languages

English

References

Kawanna Stary

French Teacher/ Chattanooga School for the Arts & Sciences

6772 Crooked Cove Way

Ooltewah, TN 37363 

423-774-1878 

Lakita Dees

Dovenuehle Mortgage/ Bankruptcy Representative

6644 Kenton Ridge Cir

Chattanooga, Tn 37421

423-381-4504

Kimberly Craig

Hair Stylist/ Shop Owner 

4762 Hwy 58

Chattanooga, TN 37416

423-394-1525

Timeline

BDC Manager

Mtn View Chevy
07.2024 - Current

Customer Retention Specialist

HomeServe USA
12.2023 - 06.2024

Shift Leader

Starbucks
08.2021 - 04.2023

Customer Service Representative

Speedway LLC
11.2020 - 08.2021

Customer Service Call Agent

VXI Global Solutions
02.2019 - 05.2020

Store Manager

Family Dollar
10.2017 - 01.2019

Deli Clerk

Publix
02.2017 - 10.2017

Certified Caretaker

PROLEX MEDICAL SERVICES
07.2011 - 01.2017

Cosmetic Sales Associate

Walgreens
10.2003 - 03.2011

Diploma -

Tyner High School
Cherrie Noble