Che'rsyiah Hill

• Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
• Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
• Followed shipping and receiving procedures for goods and materials.
• Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.

• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing client trust.
• Assisted veterinarians in providing timely patient care through effective communication and coordination of services.
• Answered phone calls and messages for over 20 physicians and 7 medical facilities, scheduling appointments, and handling patient inquiries.

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• Optimized social media presence by creating engaging content that resonated with target consumers, resulting in significant follower growth.
• Assisted in the development of annual marketing budgets, ensuring optimal allocation of resources towards high-impact initiatives.
• Collaborated with cross-functional teams to develop innovative marketing strategies that aligned with company goals and objectives.

• Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
• Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
• Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.