Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Work Availability
Timeline
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Cheryl Collins

Paris

Summary

Dynamic professional with extensive experience in customer service and management at My Eye Doctor. Proven ability to enhance patient outcomes through effective communication and meticulous attention to detail. Expert in merchandising and team leadership, fostering revenue growth while ensuring compliance and quality assurance. Recognized for a strong work ethic and a friendly, approachable demeanor.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant General Manager

My Eye Doctor
Jackson
04.2023 - Current
  • Executed precise measurements of lenses, frames, and facial features for prescriptions.
  • Maintained optimal stock levels of optical products by ordering supplies as needed.
  • Processed payments accurately while ensuring meticulous transaction records.
  • Greeted patients upon arrival, streamlining check-in procedures.
  • Adjusted frames to achieve proper fit for customers on request.
  • Documented customer prescriptions and created detailed work orders.
  • Submitted insurance forms while confirming patient eligibility.
  • Collaborated with physicians and staff to enhance clinical processes and patient outcomes.

Retail Clerk

C & C Wine and Spirits
Jackson
10.2022 - Current
  • Retail wine and liquor sales
  • Stocking floor with product as needed
  • Customer Service
  • Cashier duties

Retail Sales Specialist

REI
Pigeon Forge
03.2022 - 10.2022
  • A retail sales specialist is responsible for selling goods and services and providing the best customer service for the consumers.
  • Retail sales specialists assist the customers on the floor, directing them to the area of their needs, and recommending them products according to their budget limitations.
  • Membership sales
  • Knowledge of products provided by REI
  • Merchandising

Merchandising

The Brian Mallard Group
Grand Prairie
04.2018 - 10.2019
  • Installing fixtures for various retail stores.
  • Planograms
  • Merchandising

Financial Relationship Specialist ( Teller III)

Regions Bank
Jackson
06.2017 - 04.2018
  • Vault Teller - Incoming & outgoing currency and coin shipments.
  • Buy/sell from tellers
  • Daily balancing
  • Provide a consistent optimal customer experience, primarily handling customers' transactional needs.
  • Fulfill basic servicing requests such as new cards, changes to account, check orders and open basic checking and savings.
  • Educate customers on consumer products, new bank technology and digital solutions such as mobile, online, and ATM.
  • Ensure safe and sound banking practices, including adherence to all applicable laws and regulations.
  • Process all transaction types
  • Foreign currency
  • Digital dialog
  • Basic service request
  • ATM servicing including balancing

Financial Service Representative

Simmons First Finance
Jackson
09.2016 - 02.2017
  • Process, distribute, and post loan payments
  • Completed file maintenance on loans
  • Process telephone payments to corporate office for reconciliation
  • Counsel customers concerning financial obligations and offer suggestions and alternatives.
  • Assign accounts for repossession and follow through until unit is sold
  • Assign accounts for legal or bankruptcy handling
  • Incoming and Outgoing calls
  • Log accurate notes in order to follow payout process
  • UCC releases
  • Title releases

Manager

City Check Advance, LLC
Jackson
12.2011 - 06.2016
  • Maintained up-to-date knowledge of store policies regarding payments and loan requirements.
  • Analyzed applicants' financial status to determine feasibility of granting loan.
  • Adhered to all federal and state compliance guidelines relative to short term lending
  • Accurately processed data, validation and transmission for semi-monthly payroll.
  • Maintained confidentiality of bank records and client information.

HR/Office Assistant

Sears Holdings Co
Jackson
01.2011 - 12.2014
  • Handled incoming and outgoing correspondence, including mail, email and faxes.
  • Balanced daily cash deposits and store Processing of daily sales
  • Maintain vault inventory with a zero error rate.
  • Support operations by assisting in coordinating all Human Resource activities in the store including: hourly recruiting, on boarding, training, payroll processing, and recognition programs.
  • As well as assist in conducting new hire orientation and training, served as a resource for associates and management and assisted in resolving HR issues as directed.
  • Tracking Shortages
  • Maintain Employee Files
  • Distributing Daily Reports

Education

High school or equivalent -

Southside High
Jackson, TN
04-1993

Skills

  • Customer Service
  • Excellent communication skills
  • Management
  • Planogram
  • Merchandising
  • Pricing
  • Sales
  • Upselling
  • Phone etiquette
  • Cashiering
  • MS Office proficient
  • Sales expertise
  • Strong work ethic
  • Reliable
  • Friendly
  • Energetic
  • Approachable
  • Flexible
  • Team player
  • Critical thinking
  • Professional Telephone Skills
  • Team leadership
  • Employee training
  • Quality assurance
  • Regulatory compliance
  • Data entry
  • Supply management
  • Verbal and written communication
  • Policy development and enforcement
  • Administrative management
  • Delegating work
  • Revenue growth
  • Problem-solving aptitude
  • Teamwork
  • Budgeting and cost control
  • Profit and loss accountability
  • Business management
  • Time management
  • Staff scheduling
  • Staff hiring

Certification

driver's license

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Living the values Award April 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant General Manager

My Eye Doctor
04.2023 - Current

Retail Clerk

C & C Wine and Spirits
10.2022 - Current

Retail Sales Specialist

REI
03.2022 - 10.2022

Merchandising

The Brian Mallard Group
04.2018 - 10.2019

Financial Relationship Specialist ( Teller III)

Regions Bank
06.2017 - 04.2018

Financial Service Representative

Simmons First Finance
09.2016 - 02.2017

Manager

City Check Advance, LLC
12.2011 - 06.2016

HR/Office Assistant

Sears Holdings Co
01.2011 - 12.2014

High school or equivalent -

Southside High

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Cheryl Collins