Cheryl McLaughlin
Kingsport
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Family Intervention Specialist
Youth Villages
04.2024 - Current
- Collaborated with multidisciplinary teams, including social workers and therapists, to ensure holistic support for families.
- Enhanced communication skills among family members by facilitating open discussions and teaching active listening techniques.
- Educated parents on effective parenting strategies, leading to improved parent-child relationships and reduced conflict.
- Monitored progress of families through regular check-ins and evaluations, adjusting intervention plans accordingly for optimal results.
- Provided crisis intervention services to de-escalate tense situations within families and prevent further harm or conflict.
- Designed creative therapeutic activities that encouraged self-expression for both children and adults within the family unit.
- Helped students make appropriate, healthy choices and grow academically through targeted strategies.
- Advocated for children''s well-being in court proceedings, ensuring their best interests were represented during custody disputes or other legal matters.
- Developed tailored intervention plans for each family to address specific challenges and promote healthier dynamics.
Technical Support Specialist
A. O. Smith Corporation
08.2023 - 12.2023
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
Order Support Specialist
Majorel
04.2021 - 12.2023
- Enhanced customer satisfaction by efficiently managing and resolving order-related issues.
- Streamlined order processing for timely deliveries, utilizing strong organizational skills.
- Reduced response time to customer inquiries with a proactive approach to problemsolving.
- Boosted team productivity by effectively coordinating tasks among coworkers and other departments.
Family Services Specialist II
Washington County Department Of Social Services
02.2019 - 12.2020
- Improved family well-being by conducting comprehensive assessments and developing tailored service plans.
- Enhanced case management through regular monitoring, reviewing, and updating of individualized service plans.
- Strengthened relationships among families by facilitating group sessions and providing conflict resolution support.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Safeguarded children''s welfare through thorough risk assessments and timely interventions in high-risk cases.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Empowered clients by delivering educational workshops on parenting skills, financial literacy, and self-care techniques.
- Expedited permanency planning for children in foster care through diligent case management and effective collaboration with legal stakeholders.
- Collaborated with multidisciplinary teams to address complex family situations and deliver comprehensive care.
Education
Master of Science - Forensic Psychology
Grand Canyon University
05-2025
Master of Science - Psychology
King University
05.2014
Associate of Science -
Northeast State Community College
05.2012
Skills
- Patient support
- Referral Coordination
- Regulatory Compliance
- Needs Assessment
- Client Advocacy
- Community Outreach
- Family Education
- Case Management
- Care Coordination
- Records Management
- Psychosocial evaluation
- Behavior modification
- Collaborative approach
- Boundary setting
- Anger management
- Family systems therapy
- Behavioral support
- Family services
- Crisis intervention
- Service plans
- Progress monitoring
- Crisis response
- Needs assessment
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Clinical documentation
- Conflict resolution
- Goal setting
- Professionalism
- Motivational interviewing
- Service planning
- Psychosocial assessment
Timeline
Family Intervention Specialist
Youth Villages
04.2024 - Current
Technical Support Specialist
A. O. Smith Corporation
08.2023 - 12.2023
Order Support Specialist
Majorel
04.2021 - 12.2023
Family Services Specialist II
Washington County Department Of Social Services
02.2019 - 12.2020
Master of Science - Psychology
King University
Associate of Science -
Northeast State Community College
Master of Science - Forensic Psychology
Grand Canyon University
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