Cheryl Wilks
Memphis
Summary
Highly enthusiastic with client interface experience. Self-motivated with 29 years of experience in financial services and customer support. Proven expertise in processing payments, managing data entry, and generating financial reports, with roles at Region's Bank and Commerce National Bank. Skilled in Microsoft Excel, cash handling, and maintaining accuracy in high-volume environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Default Solutions Processing Specialist
Region's Bank
10.2021 - 10.2024
- Managed the servicing of bankruptcy cases, including setting up new cases for Chapters 7, 11, and 13, and closing cases due to discharges or dismissals
- Analyzed and processed daily Banko Reports to update the status of loans, ensuring accurate reflection of payments and adjustments in the system
- Reconstructed payment histories for delinquent loans by aligning ledger entries with recorded payment histories to ensure accuracy
- Collaborated on the creation of Excel reports to track payment changes in bankruptcy cases, supporting team operations during staffing shortages
Consumer Care Advocate
Sedgwick
11.2020 - 10.2021
- Managed a high volume of incoming calls to assist clients with filing and servicing workers' compensation claims, including document updates and inquiries related to medical visits and work accommodations
- Facilitated communication between claimants, medical providers, and claim examiners, ensuring seamless coordination and authorization for medical treatments and procedures
- Processed auto liability claims related to company vehicle incidents and conducted necessary outbound calls for further claim assistance and inquiries
Teller & Universal Banker
Commerce National Bank
02.2020 - 11.2020
- Processed monetary transactions, including deposits, withdrawals, mortgage payments, and wires, while assisting customers with account management and banking services
- Utilized Navigator and Integrated Teller systems to ensure accurate daily balancing and reporting, including scanning and monitoring transactions for end-of-day closure
Senior Cash Processing Associate
Country Financial Services
05.2001 - 05.2019
- Processed and ensured accurate allocation of daily insurance policy payments to designated accounts, maintaining high accuracy in mortgage payment processing and accounting for fleet, lease, and court fees
- Conducted extensive data entry and utilized multiple software platforms such as Blue Mainframe, InVista, Vision IP, and Navigator to manage and research life, health, auto, and miscellaneous payments effectively
- Created and maintained cash accounting sheets for general accounting payments, ensuring all keyed payments balanced with end-of-day cash reports
- Investigated and resolved discrepancies in payment applications, collaborating with agents to correct errors and update accounts as necessary
- Managed additional tasks including preparing, scanning, and keying in terminated and reinstated insurance payments, and balancing life, health, auto, and mortgage bill stubs
Customer Service Representative
State Farm Insurance
07.2000 - 10.2000
- Managed client interactions within the Customer Response Center, facilitating communication between agents and clients for home, auto, health, and life claims
- Responded to inquiries about roadside assistance, accidents, fires, and natural disasters while maintaining and updating client accounts and ensuring timely message delivery to agents
Service Specialist
State Farm Insurance
04.1993 - 05.1997
- Managed data entry, daily reports, and medical claim files in the Group Medical Division, ensuring confidentiality and effective customer service
- Participated in the Quarterly Performance Review Committee to evaluate organizational performance and completed ongoing training to meet position requirements
Credit Specialist
Sovran Bank
04.1990 - 09.1992
- Resolved critical credit issues and assigned accurate account ratings using Dunn and Bradstreet Financial Business reports
- Completed standard bank confirmation forms and verified deposit forms for CPA firms, mortgage companies, and banks
Education
High school or equivalent -
Treadwell High School
Memphis, TNSkills
- Microsoft Outlook
- Microsoft Excel
- Debate
- Sap
- Cash Handling & Account Balancing
- Finance
- Microsoft Word
- Clerical Experienced
- Report Writing
- Phone Etiquette
- Customer Service
- Presentation Skills
- Data Entry
- Account Management
- Underwriting
- Operations Management
- Deposit Operations
- Account Balancing
- Problem Solving
- Detailed In Accuracy
- Strong Communication & Leadership
- Banking Software: LPS, Vendorscape, Mainframe, SCRA & LexisNexis
- Loan Servicing & Compliance
Certification
Driver's License
Timeline
Default Solutions Processing Specialist
Region's Bank
10.2021 - 10.2024
Consumer Care Advocate
Sedgwick
11.2020 - 10.2021
Teller & Universal Banker
Commerce National Bank
02.2020 - 11.2020
Senior Cash Processing Associate
Country Financial Services
05.2001 - 05.2019
Customer Service Representative
State Farm Insurance
07.2000 - 10.2000
Service Specialist
State Farm Insurance
04.1993 - 05.1997
Credit Specialist
Sovran Bank
04.1990 - 09.1992
High school or equivalent -
Treadwell High School
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