Cheyana Akine
Fayetteville
Summary
Dynamic leader with proven shift leadership and employee training skills honed at McDonald's. Excelled in roles requiring schedule oversight and effective decision-making. Recognized for enhancing team performance and customer satisfaction through meticulous attention to detail and a flexible approach. Expert in handling customer complaints, ensuring operational excellence.
Overview
8
8
years of professional experience
Work History
Shift Manager
McDonald's
10.2023 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
DSP
Hope House Foundation
08.2022 - 12.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
Server
Waffle House
12.2016 - 06.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Louisa County High School
Louisa, VA05-2016
Skills
- Schedule oversight
- Flexible schedule
- Equipment troubleshooting
- Accurate money handling
- Employee training
- Opening and closing procedures
- Punctual and reliable
- Decision-making
- Cash handling
- Delegating work
- Handling customer complaints
- Shift leadership
- Shift checklists
Timeline
Shift Manager
McDonald's
10.2023 - Current
DSP
Hope House Foundation
08.2022 - 12.2022
Server
Waffle House
12.2016 - 06.2018
High School Diploma -
Louisa County High School
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