CHEYANNE MCPHERSON
Lebanon
Summary
Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Skulls Rainbow Room
Nashville
02.2024 - 01.2025
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Monitored inventory levels and documented replenishment requirements.
Operations Manager/Assistant General Manager
Woolworth Theatre
Nashville
06.2022 - 01.2024
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Maintained professional working relationships and promoted open lines of communication with staff
- Developed talented team, participating in hiring, coaching, and performance management processes
- Managed the daily operations of multiple departments to maximize efficiency
- Developed and maintained relationships with customers and vendors for successful project completion
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Tracked company inventories and ordered new products to replenish equipment levels
Valet Supervisor
Kimpton Aertson Hotel
Nashville
01.2021 - 05.2022
- Monitored valet staff compliance with company policies and regulations regarding dress code, attendance
- Provided guidance and direction to employees on how to handle difficult customer service situations
- Resolved customer complaints promptly and efficiently while maintaining a professional attitude
- Maintained records of daily parking activity including number of cars parked, keys issued
- Managed the scheduling of valet staff to ensure adequate coverage at peak times
Party Manager
Altitude Trampoline Park
Seattle
08.2017 - 12.2020
- Utilized problem-solving skills when unexpected issues arose during an event in order to quickly resolve them without disrupting the overall flow of the occasion
- Prepared detailed reports summarizing expenses incurred at each party along with any feedback received from guests regarding their experience
- Monitored inventory levels of supplies used at parties such as linens, dishes, glassware, ordering additional items when necessary
- Developed marketing plans for special events that included print materials, social media campaigns and public relations initiatives
- Oversaw event day tasks and responded to last-minute changes and challenges
- Served as first point of contact for all deliveries and vendor pick-ups
Education
High School Diploma -
Marysville Getchell High School
Marysville, Washington01.2019
Skills
- Contract Management
- Program Administration
- Business Development
- Business Planning
- Organizational Management
- Workflow Optimization
- Customer Service
- Inventory Management
- Schedule Management
- Staff Training
- Onboarding and Orientation
- Problem-Solving
- Staff Management
- Conflict Resolution
Certification
- Alcohol Beverage Commission (ABC License)
- Serve Safe
References
References available upon request
Timeline
Bar Manager
Skulls Rainbow Room
02.2024 - 01.2025
Operations Manager/Assistant General Manager
Woolworth Theatre
06.2022 - 01.2024
Valet Supervisor
Kimpton Aertson Hotel
01.2021 - 05.2022
Party Manager
Altitude Trampoline Park
08.2017 - 12.2020
High School Diploma -
Marysville Getchell High School