Cheyenne Ambrose
Fairview
Summary
Results-driven retail management professional skilled in recruiting and team leadership. Expertise in employee scheduling and enhancing organizational performance through effective training and engagement strategies. Strong planning and customer service capabilities foster a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Scheduler/Caregiver Manager
TheKey Formerly Home Care Assistance
Franklin
07.2025 - Current
- Scheduled over 65 staff members, managing more than 1,400 hours weekly.
- Managed on-call rotation to ensure consistent staffing availability.
- Implemented retention strategies that increased employee satisfaction and reduced turnover.
- Conducted annual reviews for caregivers to uphold performance standards and provide constructive feedback.
- Conducted in-service training for caregivers to enhance their skills.
- Developed programs and documentation that streamlined operations and improved staff adherence to protocols.
- Oversaw daily operations to ensure seamless business functionality.
Store Manager
Gas Boss
Bon Aqua
08.2023 - 07.2025
- Recruited, trained, and supervised new employees to build a skilled and effective team.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw cash handling and daily financial reconciliation to ensure accuracy and accountability.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Addressed customer inquiries and complaints to enhance satisfaction and loyalty.
Staffing Manager
TheKey formerly Home Care Assistance
Franklin
08.2020 - 08.2023
- Scheduled over 65 staff members, managing more than 1,400 hours weekly.
- Managed on-call rotation, ensuring consistent staffing availability for operational needs.
- Implemented retention strategies to improve employee satisfaction.
- Conducted annual reviews for caregivers to maintain high performance standards.
- Facilitated in-service training for caregivers, enhancing skill sets and service quality.
- Developed programs and documentation to enhance operational efficiency.
- Oversaw daily operations, driving seamless functionality across all business activities.
Customer Service Manager/Department Manager
Wal-Mart
Fairview
06.2014 - 09.2019
- Led customer service initiatives to improve satisfaction ratings and effectively resolve customer issues.
- Managed toy department, overseeing inventory management, ordering processes, and visual merchandising to drive sales.
- Coordinated team schedules to ensure optimal staffing levels and support service delivery.
- Facilitated cross-departmental collaboration for improved operational efficiency.
- Supervised fundraisers, driving engagement and community involvement.
- Maintained clean, safe work environment to uphold company standards.
- Handled cash office operations, including deposits and financial reporting.
- Conducted daily register audits to ensure financial accuracy and compliance.
Education
High School Diploma -
East Hickman HighSchool
Lyles, TN05-2014
Skills
- Customer Care
- Management Experience
- Leadership
- Team Development
- Conflict Management
- Time management
- Attention to detail
- Communication
- Professionalism
- Strong work ethic
- Interpersonal skills
- Management
Personal Information
Authorized To Work: US
Timeline
Scheduler/Caregiver Manager
TheKey Formerly Home Care Assistance
07.2025 - Current
Store Manager
Gas Boss
08.2023 - 07.2025
Staffing Manager
TheKey formerly Home Care Assistance
08.2020 - 08.2023
Customer Service Manager/Department Manager
Wal-Mart
06.2014 - 09.2019
High School Diploma -
East Hickman HighSchool