Cheyenne Oliver
Estill Springs
Summary
Versatile and results-driven professional with extensive experience in emergency response and public safety, notably with Winchester and Decherd Police Departments. Demonstrates exceptional decision-making and effective communication skills. Proven track record in enhancing community safety and efficiently managing high-stress situations. Skilled in accurate recordkeeping and adept at fostering positive relationships across diverse populations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Coordinator
Evergreen Health Partners
12.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Communicated with clients and service providers to provide updates on work progress.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Police Officer
Winchester Police Department
06.2024 - 12.2024
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
Probation Officer/Case Management
Southeast TN Human Resource Agency
05.2023 - 06.2024
- Maintained compliance with all legal statutes, policies and procedures.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
- Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of community corrections.
- Wrote progress reports and testified under oath at court hearings.
Police Officer
Decherd Police Department
03.2021 - 04.2023
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
Fire Dispatcher
Arnold Air Force Base
11.2020 - 03.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided critical information to first responders with timely updates on evolving situations for informed decisionmaking.
- Collaborated with other emergency service agencies to coordinate multi-agency responses, ensuring seamless operations during emergencies.
- Participated in disaster planning exercises to test department readiness and improve overall preparedness for large-scale emergencies.
- Facilitated ongoing professional development through participation in dispatcher training programs, staying up-to-date on industry best practices.
Dispatcher
Franklin County Consolidated Communications
09.2017 - 11.2020
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Certificate - Law Enforcement
Cleveland State Community College
Cleveland, TN05.2021
High School Diploma -
Faith Missonary Academy
Tracy City, TN05.2016
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Resource utilization
- Proficiency in office programs
- Detail orientation
- Community resource expertise
- Time management
- Problem-solving
- Multitasking
- Relationship building
- Attention to detail
Certification
P.O.S.T
Timeline
Service Coordinator
Evergreen Health Partners
12.2024 - Current
Police Officer
Winchester Police Department
06.2024 - 12.2024
Probation Officer/Case Management
Southeast TN Human Resource Agency
05.2023 - 06.2024
Police Officer
Decherd Police Department
03.2021 - 04.2023
Fire Dispatcher
Arnold Air Force Base
11.2020 - 03.2021
Dispatcher
Franklin County Consolidated Communications
09.2017 - 11.2020
Certificate - Law Enforcement
Cleveland State Community College
High School Diploma -
Faith Missonary Academy
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