Cheyenne Poprawski
Oakfield
Summary
I am a dedicated worker that can flourish in any environment. My communication skills are excellent due to my years of experience in customer service. I am a quick learner and a dependable coworker. I enjoy an environment where I can continue to help people and meet their needs.
Overview
3
3
years of professional experience
Work History
Receptionist
West TN Bone & Joint Institute
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained payments records accordingly.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
Sales/Manager
The Paisley Peacock Boutique
05.2022 - 12.2023
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales identified.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Developed and implemented mark strats else to increase brits.
- Developed and implemented marketing plans to increase brand awareness and sales.
- Identified and took care of all customers' needs/wants.
- Guided them to the perfect outfits for their special occasions or for casual wear.
- Took care of all store inventory.
- Managed the social media platforms / digital marketing/e-commerce platform.
- Selecting inventory for each season.
- Checked customers out.
- Arranged the store according to seasons/sales.
- Maintained and built relationships with current customers through regular communications.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Maintained accurate records of all sales and customer interactions.
- Prepared for events and contacted small businesses to set up at our events.
Education
Highschool Diploma - undefined
Scotts Hill Highschool
Skills
- Detail-oriented and able to handle multiple tasks simultaneously
- Exceptional communication skills and interpersonal skills
- Well-focused in stressful environments
- Self-driven/Motivated
- Positive thinker
- Very strong work ethic
- Works great with others
- Very friendly and self-less
- Creative
- Organization skills
- Telephone skills
EXTRAS
Customer Service experience of 4+ years
Timeline
Receptionist
West TN Bone & Joint Institute
12.2023 - Current
Sales/Manager
The Paisley Peacock Boutique
05.2022 - 12.2023
Highschool Diploma - undefined
Scotts Hill Highschool
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