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Chiranjeevi Anand
Senior Process Associate
Chennai
Summary
Competent Accounts Receivable Specialist bringing 8 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Senior AR Caller
AGS Healthcare
06.2023 - Current
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Conducted regular audits of outstanding accounts, ensuring proactive intervention on potential risks to revenue collection.
- Established relationships with customers to encourage payment of delinquent accounts.
Operations Team Lead
J.B Infotech Solutions
08.2021 - 11.2022
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Led a team of professionals to achieve project goals on time and within budget constraints.
- Generated reports detailing findings and recommendations.
Senior AR Caller
Atean Healthcare
12.2019 - 08.2021
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
AR Caller
Promed Intelsoft Solutions
05.2019 - 11.2019
- Improved client satisfaction by promptly addressing and resolving insurance billing discrepancies.
- Demonstrated exceptional attention to detail in reviewing EOBs and identifying errors affecting claim approvals.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
Process Associate
Maitri Technology Solutions
01.2017 - 04.2019
- Gathered, organized and input information into digital database.
- Determined and recommended methods to implement improvement opportunities.
- Exhibited flexibility in adapting to changing priorities or demands from internal stakeholders.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Education
Bachelor of Arts - Computer Science
St. Thomas College of Arts And Science
Chennai 05.2012 - 05.2015
Skills
Multitasking
Payment posting
Insurance Company Communication
Active Listening
Problem-Solving
Time management abilities
Teamwork and Collaboration
Software
Abby
CPR
Caretend
Meditek
EPIC
Timeline
Senior AR Caller
AGS Healthcare
06.2023 - Current
Operations Team Lead
J.B Infotech Solutions
08.2021 - 11.2022
Senior AR Caller
Atean Healthcare
12.2019 - 08.2021
AR Caller
Promed Intelsoft Solutions
05.2019 - 11.2019
Process Associate
Maitri Technology Solutions
01.2017 - 04.2019
Bachelor of Arts - Computer Science
St. Thomas College of Arts And Science
05.2012 - 05.2015