Chloe Alberd
Dickson
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Well-versed in recruiting, training and managing employees to provide exceptional services. Highly organized and hardworking with excellent planning and program management skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Office Coordinator
Dickson Medical Associates - Pulmonary and Sleep
12.2023 - Current
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Used electronic systems to enter provider orders and retrieve test results.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Clinical Research Coordinator
Dickson Medical Associates - Pulmonary and Sleep
09.2023 - Current
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Gathered, processed, and shipped lab specimens.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Followed informed consent processes and maintained records.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Maintained accurate and up-to-date case report forms and source documents for traceability.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
Certified Clinical Medical Assistant
Dickson Medical Associates - Pulmonary and Sleep
03.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Performed Pulmonary Function Testing
- Performed IV infusions for Research
- Involved and performed in Multiple Research studies
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
Certified Clinical Medical Assistant
Old Harding Pediatric Associates
08.2021 - 03.2022
- Administered medications and treatments to pediatric patients to manage symptoms and promote healing.
- Helped young patients feel comfortable with procedures and immunizations.
- Documented pediatric patient care to maintain accurate and complete medical records.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
Medical Debt Collector
Forst- Arnett Company
04.2021 - 08.2021
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Researched billing errors and discrepancies to initiate corrective action.
- Logged charges and payments within.
Customer Service Representative
Sylvia Tennessee City Pond Utility District
03.2018 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Prepared and processed service forms to start and stop utility services.
- Completed and updated residential and commercial utility records for over 3,000 district customers.
- Prepared work order requests for new service, outages and maintenance actions.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
- Updated and purged out-of-date records and files.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Provided meeting support by taking minutes and dictations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
No Degree - Nursing
Nashville State Community College
09.2024
No Degree - Certified Clinical Medical Assistant
EduMed Partners
2021
High School Diploma -
Creek Wood High School
05.2016
Phlebotomy
EduMed Partners
2016
Skills
- Specimens Collection and Processing
- Patient Scheduling
- Budget control
- Decision-making
- Customer service
- Medical Terminology
- Data Entry
- Payment Collection
- Time management
- Appointment coordination
- Insurance verification
- Office administration
- Recruitment and hiring
- Employee training
Certification
- CCMA - Certified Clinical Medical Assistant
Skills
- CPR
- Electronic Medical Records
- Lab Equipment Operation
- Electronic Health Records
Timeline
Clinic Office Coordinator
Dickson Medical Associates - Pulmonary and Sleep
12.2023 - Current
Clinical Research Coordinator
Dickson Medical Associates - Pulmonary and Sleep
09.2023 - Current
Certified Clinical Medical Assistant
Dickson Medical Associates - Pulmonary and Sleep
03.2022 - Current
Certified Clinical Medical Assistant
Old Harding Pediatric Associates
08.2021 - 03.2022
Medical Debt Collector
Forst- Arnett Company
04.2021 - 08.2021
Customer Service Representative
Sylvia Tennessee City Pond Utility District
03.2018 - 03.2021
No Degree - Certified Clinical Medical Assistant
EduMed Partners
High School Diploma -
Creek Wood High School
Phlebotomy
EduMed Partners
No Degree - Nursing
Nashville State Community College
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