Chloe Carter
Cordova
Summary
Tenacious operations lead with 5 years of success in building guest-customer relationships while fostering a high performing and enjoyable service-oriented atmosphere. Highly accomplished in optimizing profits to benefit customers and team experience, along with devising strategies to continually achieve monthly goals and sales targets. Dedicated to problem-solving and staying level-headed through any deadline or crisis situation while maintaining strong communication skills. Committed to continually growing and learning while bringing a positive attitude to enhance all aspects of a work atmosphere.
Overview
5
5
years of professional experience
Work History
Assistant Director of Operations
Chick-fil-A
08.2021 - Current
- Oversaw day-to-day production in accordance with business objectives while driving sales to hit target goals.
- Defined, implemented, and revised operational policies and guidelines to better aid teamwork and profits.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Team Leader
Baskin-Robbins
04.2021 - 08.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered, organized and input information into digital database.
- Performed regular inventory counts and truck ordering to ensure operational success.
- Worked with upper management to create schedules for team members to follow with attention to productivity goals.
Education
BBA - Business Management
University of Memphis
Memphis, TN01-2028
Skills
- Operational efficiency
- Data analysis
- Clear verbal and written communication
- Marketing
- Equanimity with deadlines
- Decision-making
- Team-oriented
- Schedule management
- Operations management
- Staff development
Timeline
Assistant Director of Operations
Chick-fil-A
08.2021 - Current
Team Leader
Baskin-Robbins
04.2021 - 08.2021
BBA - Business Management
University of Memphis