Chloe MacLean
Murfreesboro
Summary
Retail management professional with 5 years of experience in enhancing customer service and driving sales through effective team leadership and strategic visual merchandising. Skilled in inventory management, conflict resolution, and visual communication, consistently improving store performance and customer experience. Committed to fostering a collaborative environment and developing staff skills to achieve business goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Aerie
Nashville
08.2024 - Current
- Manage daily operations and enhance customer service quality.
- Boosted sales through effective team leadership.
- Developed staff skills, improving team performance.
- Resolved customer issues, enhancing store reputation.
- Implemented inventory strategies, optimizing stock levels.
- Provided training to new employees on company policies and procedures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Handled scheduling for store shifts to achieve adequate staffing.
Visual merchandising manager
Victoria's Secret
Clarksville
01.2020 - 08.2024
- Led visual merchandising, boosting sales through strategic displays and team collaboration.
- Enhanced store aesthetics, achieving measurable sales growth and improved customer experience.
- Managed merchandising projects, resolving challenges with innovative solutions and effective teamwork.
- Trained new staff members on visual merchandising principles and processes.
- Ensured compliance with safety regulations when setting up merchandise displays.
- Monitored weekly, monthly and quarterly achievement goals.
Education
High School Diploma -
Indian River
Skills
- Team Leadership
- Inventory Management
- Customer Engagement
- Conflict Resolution
- Time Management
- Sales strategies
- Employee training
- Staff scheduling
- Team management
- POS systems operations
- Mentoring and coaching
Accomplishments
- Enhanced store aesthetics, achieving measurable sales growth and improved customer experience.
- Managed daily operations and enhanced customer service quality.
- Boosted sales through effective team leadership.
- Developed staff skills, improving team performance.
- Resolved customer issues, enhancing store reputation
Timeline
Assistant Store Manager
Aerie
08.2024 - Current
Visual merchandising manager
Victoria's Secret
01.2020 - 08.2024
High School Diploma -
Indian River