Chris Cummins
Collierville
Summary
Resourceful Project Manager with 5+ years of expertise in disaster restoration. Leads procurement of resources including equipment and supplies. Monitors projects to ensure industry standards are maintained throughout. Currently enrolled in an IT program which features hands on scenarios with both hardware and software technologies. In depth customer service experience for 12 years. Seeking position as an IT Hardware Technician.
Overview
11
11
years of professional experience
Work History
Project Manager
ServiceMaster Of Germantown
09.2017 - Current
- Maintain communication by providing regular updates on project status to both the customers and the insurance company's representatives.
- Monitor each project daily to ensure progress was being made, as well as maintaining industry standards.
- Provide detailed Xactimate sketches and scope of loss updates for billing purposes.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Compiled all data at the completion of each project for billing purposes.
- Trained all team members on key roles to maintain safety and uphold IICRC standards.
Technical Support Representative
Elite Deals
07.2012 - 09.2017
- Assisted customers in identifying issues, performed troubleshooting, and explained solutions.
- Assisted customers in configuring appliances, accessories, and specific chimney venting requirements.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
IT Foundations CompTIA A+
Tech901
Memphis, TNJourneyman Water Restorer
IICRC
Desoto Central High School
Southaven, MS05.2006
Skills
- Project Management
- Project Tracking
- Document Management
- Technical Support
- Disaster Recovery Methodologies
- Customer Relations Specialist
- Project Scope
- Advanced Problem Solving
- Estimating
Timeline
Project Manager
ServiceMaster Of Germantown
09.2017 - Current
Technical Support Representative
Elite Deals
07.2012 - 09.2017
IT Foundations CompTIA A+
Tech901
Journeyman Water Restorer
IICRC
Desoto Central High School
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