Chris Ford
Nashville
Summary
A payroll professional with 4+ years of experience in the payroll, 14+ years of customer service/data entry experience and 3 years of management. Innovative and analytical thinker, self-motivated with excellent relationship skills to resolve customer concerns.
Overview
11
11
years of professional experience
Work History
Payroll Analyst
Pearson
01.2021 - 02.2022
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
- Managed year-end reporting tasks such as W-2s preparation and distribution, ensuring timely delivery to employees.
- Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
Benefit Administration Specialist (Contract)
LBMC
09.2019 - 04.2020
- Reconciled various benefits statements as determined by the benefits manager.
- Entered benefit selections, changes and termination into enrollment systems.
- Prepared plan documentation to assist with benefit compliance.
- Maintained client files and documents for the audit department.
- Transferred stagnate data from CaseWorks to a CRM.
Payroll Specialist
PAYCOR
03.2018 - 07.2019
- Compiled statistical reports, statements and summaries for auditing, both internally and externally.
- Researched payroll related inquires. Urgently responded via email/phone calls with team members, management and clients.
- Informed clients about changes in tax and deduction laws that apply to the payroll process.
- Assisted clients with track of leave time, such as vacation, personal, and sick leave for employees.
- Issued and record adjustments to pay related to previous inaccuracies of retroactive payrolls.
- Processed W2Cs to correct deficiencies for employees.
Customer Service Manager
APRIA HEALTHCARE
09.2010 - 02.2018
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Improved service quality and increased sales by developing a strong knowledge of company’s products and services.
- Assisted with escalation orders from branch managers that could not be resolved from the supervisor level.
- Escalated and delegated intake orders to the correct management team.
- Participated in multiple focus groups to provide feedback to managers to improve current processes.
Education
Business Administrative, Management Information Systems
AUBURN UNIVERSITY
Auburn, AL05.2006
Skills
- Payroll software expert
- Employment multi-state tax knowledge
- Accurate detail-oriented
- Skilled in Microsoft applications
- Salesforce knowledge
- Microsoft Dynamics (CRM)
- Prepare financial and other records
Timeline
Payroll Analyst
Pearson
01.2021 - 02.2022
Benefit Administration Specialist (Contract)
LBMC
09.2019 - 04.2020
Payroll Specialist
PAYCOR
03.2018 - 07.2019
Customer Service Manager
APRIA HEALTHCARE
09.2010 - 02.2018
Business Administrative, Management Information Systems
AUBURN UNIVERSITY
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