Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic
Chris Harris N

Chris Harris N

Process Associate

Summary

Dynamic Process Associate at HCL TECH with proven expertise in collections management and customer service. Adept at enhancing payment processing strategies and fostering team collaboration. In-depth understanding of customer service, data entry, and file management. Highly commitment to enhancing employee satisfaction and managing efficient HR operations. Proven ability to support recruitment, handle employee relations, and facilitate training programs. Known for strong collaboration skills and adaptability in dynamic work environments.

Overview

4
4
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Process Associate

HCL TECH
05.2024 - Current
  • Managed inbound calls to resolve customer payment inquiries and account issues.
  • Documented customer interactions accurately in the collections management system.
  • Collaborated with team members to share best practices for improving collection strategies.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed invoices and payments accurately and efficiently.

Talent Acquisition Intern

Cornerstone Talent Services
03.2024 - 06.2024
  • INTERNSHIP
  • Conducted initial resume screenings and phone interviews, narrowing down the pool of qualified candidates for hiring managers'' review.
  • Maintained confidentiality of candidate and company information, upholding professional standards throughout the talent acquisition process.
  • Enhanced candidate experience by effectively managing the recruitment process and maintaining clear communication.

Stock Auditing and Internal Auditing

WishTree Consultancies Private Limited
01.2023 - 04.2023
  • INTERNSHIP
  • Identified opportunities for improvement in processes related to customer service, merchandising, stocking.
  • Assisted team with daily project updates and documentation management.

Hr Intern and Junior Accountant

Xpo Hr Consulting and Services
03.2021 - 04.2021
  • INTERNSHIP
  • Streamlined recruitment processes for increased efficiency in talent acquisition efforts.

Education

HSC Examination -

ST.MICHAEL'S ACADEMY

MBA - Financial Management

VEL'S UNIVERSITY
06-2023

SSLC Examination -

ST.MICHAEL'S ACADEMY

Bachelor of Science - Mathematics

LOYOLA COLLEGE
Chennai, India
05-2021

Skills

Communication skills

Account auditing

Collections processing

Candidate tracking

Oracle ERP

Microsoft Word

Microsoft Excel

Administrative support

Recruitment strategies

Employee relations

Applicant screening

Certification

Ms. Excel beginner to advanced course (Great Learning) (2021-04 - 2021-06)

Projects

The impact of financial performance of commercial banks in India using CAMEL rating (2023-01 - 2023-05) showcased my expertise in financial analysis, data interpretation, and research methodology. It contributed valuable insights to the banking industry, assisting stakeholders in understanding the relationship between financial performance and CAMEL rating

Sex-Ed (2021-08 - 2021-09) As the project head for a Sex-Ed initiative initiated by the Rotaract Club of Chennai, I led a team in delivering valuable information to the community. Our project was recognized as the best community-based project in the Rotaract Club of Chennai, East Coast, highlighting our leadership and impactful outreach efforts

Timeline

Process Associate

HCL TECH
05.2024 - Current

Talent Acquisition Intern

Cornerstone Talent Services
03.2024 - 06.2024

Stock Auditing and Internal Auditing

WishTree Consultancies Private Limited
01.2023 - 04.2023

Hr Intern and Junior Accountant

Xpo Hr Consulting and Services
03.2021 - 04.2021

SSLC Examination -

ST.MICHAEL'S ACADEMY

HSC Examination -

ST.MICHAEL'S ACADEMY

MBA - Financial Management

VEL'S UNIVERSITY

Bachelor of Science - Mathematics

LOYOLA COLLEGE
Chris Harris NProcess Associate