Chris Hopper
Reagan
Summary
Quality-focused installation and service technician skilled in telephone cable and internet installation and repair for residential homes and corporate offices. Seeks role that will offer new opportunities in the local west Tennessee area. Knowledgeable technician who understands new install and repair processes, required work necessary both in and outdoors, and importance of customer service. Experienced worker aiming to contribute eighteen years of positive industry experience as a telecommunications service technician position in telecom circuit testing, fiber optic cable splicing, and new telephone, internet installation and construction. Committed through strong work ethic and extensive experience, dedication to quality and client satisfaction to add to a company for years to come.
Overview
24
24
years of professional experience
Work History
Outside Plant Technician/Construction
TDS Telecom
01.2024 - Current
- Installed and maintained fiber optic and copper cabling for residential and commercial customers.
- Installed and maintained the integrity of fiber infrastructure
- Repaired, reconstructed and spliced main copper and fiber cable due to storm damage, car accidents, and rodent damage
- Responded to outages during and after business hours.
- Worked alongside multiple utility companies to repair damages quickly and efficiently to reduce time out of service
- Reduced network downtime through preventive maintenance measures and swift response to emergency repairs.
- Collaborated with team members to troubleshoot network issues and implement effective solutions.
- Utilized testing equipment to ensure optimal performance of multiple fiber optic networks
- Trained junior technicians on installation procedures, safety protocols, and equipment handling best practices.
- Conducted site surveys to assess installation requirements and identify potential challenges.
Field Service Technician
TDS
07.2020 - 01.2024
- Managed installation, repair, and maintenance of telephone and internet service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Installed and assisted with fiber installation in homes and businesses.
Service Technician
AT&T
03.2012 - 07.2020
- Repaired and newly installed telephone circuits and internet service in residential and commercial offices.
- Worked in small areas and unfavorable conditions within personal residents and businesses and under all weather conditions.
- Located, isolated, and repaired defective sections of cable.
- Consistently met deadlines and requirements for all production work orders.
- Completed an average of 3 service orders per 8 hours.
- Assisted customers in making product selections, based on customers' needs, product specifications, and technical knowledge of product capabilities.
- Worked collaboratively with customers, other technician and engineers, and resources across the company to achieve desired results.
- Implemented company policies and technical procedures.
Outside Plant Technician
AT&T
09.2007 - 02.2012
- Interpreted engineered blue prints to repair and replace splice closures at cross boxes and in telephone cable.
- Interpreted and validated technical cable issues, test solutions, and follow-up.
- Successfully completed bucket truck certification and implemented into daily use.
- Consistently met deadlines and requirements for work orders.
- Completed an average of 8 repairs per 8 hours.
- Completed physically demanding tasks in all weather conditions.
- Implemented company policies and technical procedures.
Electrician Apprentice
Turner Electric
08.2001 - 08.2007
- Installed electrical conduit and wiring for power, controls and lighting.
- Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
- Fabricated specific electrical component parts and assemblies.
- Demonstrated expertise in the use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters.
- Completed tear-down of existing structures and prepared for new construction.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Education
High School Diploma -
Scotts Hill High School
2001
Skills
- Customer service experience
- Excellent communication skills
- Experience working in all weather conditions
- Ability to lift heavy equipment
- Ability to operate fault locators
- Capable of aerial service with use of bucket truck ladder, or climbing equipment
- Troubleshooting, maintenance, repair, and installation of telecommunications cable and equipment
- Location of problem cable sections
- Splicing of cable
- Telephone and internet installation knowledge
- Testing and evaluation of telephone circuits
- Commercial and residential maintenance of telephone and internet
- Fiber optic splicing
- Fiber optic terminations
- Aerial line work
- Underground construction
- Cable installation
- Equipment installation
- Safety awareness
- Network configuration
- Electrical wiring
- Vehicle management
- Teamwork and collaboration
Timeline
Outside Plant Technician/Construction
TDS Telecom
01.2024 - Current
Field Service Technician
TDS
07.2020 - 01.2024
Service Technician
AT&T
03.2012 - 07.2020
Outside Plant Technician
AT&T
09.2007 - 02.2012
Electrician Apprentice
Turner Electric
08.2001 - 08.2007
High School Diploma -
Scotts Hill High School
Work History
Electrician Apprentice,Electrician Helper,Outside Plant Technician, Service Technician