Chris Owsley
Knoxville
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
The Olive Garden
08.2009 - Current
- Managed controllables, team member & manager reviews, oversaw both team member and manager training, verified schedule accuracy for 100+ team members.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Fostered strong relationships with both team members and guests to ensure success and loyalty.
- Set budgets and controlled expenses to provide financial growth and profitability for the restaurant, my managers and myself.
TSA Agent
Department of Homeland Security
06.2005 - 07.2009
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
General Manager
The Olive Garden
01.1995 - 08.2001
- Managed controllables, team members & manager reviews, oversaw both team members and manager training, verified schedule accuracy for 70+ team members.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Fostered strong relationships with both team members and guests to ensure success and loyalty.
- Set budgets and controlled expenses to provide financial growth and profitability for the restaurant, my managers and myself.
Education
High School Diploma -
The University of Tennessee
Knoxville, TNSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Relationship building
- Customer relations
- Efficient multi-tasker
- Staff training/development
- Employee scheduling
- Verbal and written communication
Certification
- ServSafe Certified
Languages
Spanish
Limited Working
Timeline
General Manager
The Olive Garden
08.2009 - Current
TSA Agent
Department of Homeland Security
06.2005 - 07.2009
General Manager
The Olive Garden
01.1995 - 08.2001
High School Diploma -
The University of Tennessee
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