Chrislynn Walls
Memphis
Summary
Compassionate and detail-oriented Phlebotomist with less than 1 year of experience in specimen collection, handling, and processing. Proficient in venipuncture, capillary blood collection, and maintaining patient confidentiality. Excellent communication skills with a strong commitment to providing exceptional patient care in high-pressure environments. Experienced in adhering to safety standards, ensuring accurate results and a positive patient experience.
Overview
5
5
years of professional experience
Work History
Customer Service, In-Store Shopper
Whole Food Market
12.2024 - 03.2025
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Scanned each item's barcode before item's removal from shelf.
- Reported order discrepancies to team leader or other manager.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
Caregiver
All Ways Caring HomeCare
09.2022 - 10.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Customer Service Advocate
NexRep
05.2022 - 09.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
Customer Care Representative
NJT Virtual Associate
03.2020 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Phlebotomist - Lab
Delta Technical College
Horn Lake, MS06.2023
High School Diploma -
Whitehaven High School
Memphis, TN05.2022
Skills
- Strong work ethic
- Online order fulfillment
- Mobile payment processing
- Attention to detail
- Customer service
- Supply chain
- Planning and organization
- Maintains an organized and neat environment in the work place
- Demonstrates conscientiousness about materials and care of equipment
- Maintains organization, accuracy, and precision in stressful circumstances
- Promotes professional practice of all associates in the laboratory
- Recognizes and reacts appropriate to environmental safety factors related to patient care
- Ensures that patient care or department related communications are coordinated among all lab associates
- Order of draw
- Venipuncture Technique
- Blood culture collection
- Specimen labeling
- Centrifugation Techniques
- Patient preparation
- Sample storage
- Proper Tourniquet Application
- Glucose testing
- Patient Care
- Communication abilities
- Venipuncture
- Patient identification
- Blood collection
Timeline
Customer Service, In-Store Shopper
Whole Food Market
12.2024 - 03.2025
Caregiver
All Ways Caring HomeCare
09.2022 - 10.2024
Customer Service Advocate
NexRep
05.2022 - 09.2023
Customer Care Representative
NJT Virtual Associate
03.2020 - 02.2022
Phlebotomist - Lab
Delta Technical College
High School Diploma -
Whitehaven High School
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