CHRISTA BLACK
Adamsville
Summary
Dynamic professional with 7+ years of experience in claims adjustment, healthcare, and customer service. Skilled in multiple legal CRM software programs. Proven ability to manage complex projects and maintain compliance while delivering exceptional service. Adept at multitasking and organization efficiently in remote settings.
Overview
9
9
years of professional experience
Work History
Substitute Teacher
McNairy County Board of Education
Adamsville, Tennessee
06.2026 - Current
- Adapted quickly to diverse classroom settings for grade levels PreK through 8th.
- Implemented teacher lesson plans and communicated important information to school staff.
- Managed student behavior while maintaining a positive and orderly student learning environment.
Complex Claims Adjuster
Syntriq
Corinth, Mississippi
01.2023 - 10.2023
- Investigated, evaluated, and settled high exposure, litigated, and specialty insurance automotive claims ensuring compliance with legal and regulatory standards.
- Analyzed coverage, set reserves, and negotiated settlements to protect company interests.
- Managed legal strategies in claims handling to mitigate risk and support litigation processes.
Customer Service Representative (Remote)
Delta Dental
Adamsville, Tennessee
03.2022 - 01.2023
- Assisted with claims status, eligibility verification, and account information while strictly complying with HIPPA regulations.
- Explained policies, procedures, and coverage details in a clear and understandable manner.
- Demonstrated strong attention to detail, multitasking, and crucial organization.
Medicare and Retirement Advisor (Remote)
United Healthcare
Adamsville, Tennessee
09.2021 - 02.2022
- Provided detailed benefits counseling and explained Medicare coverage, costs, and options.
- Maintained accurate and HIPAA-compliant member databases ensuring confidentiality of sensitive information.
- Utilized multiple complex software programs to retrieve and manage member information efficiently.
- Demonstrated strong multitasking abilities by managing various programs and incoming calls simultaneously.
Internet Director/Customer Service Manager
Jones Motor Company
Savannah, Tennessee
02.2017 - 07.2021
- Managed customer inquiries while providing timely, professional service to enhance client satisfaction.
- Created and optimized CRM software processes to improve lead conversion and data tracking.
- Conducted inbound and outbound communications, maintaining a 20% conversion rate from leads to appointments.
- Analyzed weekly agent reports to identify trends and improve sales and service strategies.
Education
High School Diploma -
Gateway Private Christian Academy
Jackson, TN05.2005
Skills
- Microsoft Office/Word
- Excellent CRM skills
- Oracle
- Citrix
- Spreadsheets
- Time Management
Timeline
Substitute Teacher
McNairy County Board of Education
06.2026 - Current
Complex Claims Adjuster
Syntriq
01.2023 - 10.2023
Customer Service Representative (Remote)
Delta Dental
03.2022 - 01.2023
Medicare and Retirement Advisor (Remote)
United Healthcare
09.2021 - 02.2022
Internet Director/Customer Service Manager
Jones Motor Company
02.2017 - 07.2021
High School Diploma -
Gateway Private Christian Academy