Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christal Hildreth

Dayton

Summary

Dynamic Front Desk Receptionist with proven expertise at Nephrology Associates, excelling in customer service and appointment scheduling. Recognized for enhancing patient fl

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

18
18
years of professional experience

Work History

Front Desk Receptionist

Nephrology Associates
11.2023 - Current
  • Greeted and assisted patients, ensuring a welcoming atmosphere at front desk.
  • Managed appointment scheduling using electronic health record systems to optimize patient flow.
  • Verified insurance information and collected co-pays, enhancing billing accuracy.
  • Coordinated communication between patients and medical staff to facilitate efficient service delivery.
  • Maintained organized front office environment, improving operational efficiency and patient experience.
  • Handled incoming calls and inquiries, providing timely information to patients and referring physicians.
  • Processed patient paperwork with attention to detail, ensuring compliance with healthcare regulations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.

Front Desk Receptionist

University Surgical Associates
04.2022 - 11.2023
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Verified insurance information and collected co-pays, enhancing billing accuracy.
  • Processed patient paperwork with attention to detail, ensuring compliance with healthcare regulations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.

Front Desk Receptionist

CHI Center for Healthy Aging
04.2017 - 04.2022


  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Processed patient paperwork with attention to detail, ensuring compliance with healthcare regulations.
  • Verified insurance information and collected co-pays, enhancing billing accuracy.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Greeted visitors warmly, creating positive first impression of organization.

Collection Specialist

Southeast Eye Specialists
01.2016 - 04.2017
  • Managed collections of outstanding patient accounts, ensuring timely payments and follow-ups.
  • Analyzed account discrepancies to resolve billing issues efficiently and accurately.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Collected on delinquent accounts to reduce overdue balances.
  • Documented customer payment interactions and account statuses for future reference.

Administrative Assistant

Parkridge Medical Center
05.2007 - 07.2011
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Coordinated medical records management, ensuring accuracy and compliance with regulations.
  • Streamlined billing processes, reducing errors and improving revenue cycle management.
  • Supervised front desk operations, mentoring junior staff in customer service best practices.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Prepared and processed patient referrals and transfer requests.
  • Processed medical insurance claims and payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.
  • Registered and verified patient records before triage with most up-to-date information.
  • Obtained payments from patients and scanned identification and insurance cards.

Education

Rhea County High School
Evensville, TN
05-1983

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Appointment scheduling
  • Administrative skills
  • Scheduling appointments
  • Office organization
  • File organization
  • Front office management
  • Filing
  • Document management
  • Multi-line telephone systems
  • Mail handling
  • Visitor registration

Timeline

Front Desk Receptionist

Nephrology Associates
11.2023 - Current

Front Desk Receptionist

University Surgical Associates
04.2022 - 11.2023

Front Desk Receptionist

CHI Center for Healthy Aging
04.2017 - 04.2022

Collection Specialist

Southeast Eye Specialists
01.2016 - 04.2017

Administrative Assistant

Parkridge Medical Center
05.2007 - 07.2011

Rhea County High School

Similar Profiles

CREATE PROFILE
Christal Hildreth