CHRISTEEN ABDELNOUR
Smyrna
Summary
Customer-focused professional with strong communication and organizational skills. Experienced in delivering high-quality service, managing sensitive information accurately, and thriving in fast-paced environments. Fosters teamwork, adapts quickly to challenges, and solves problems efficiently while maintaining professionalism.
Overview
17
17
years of professional experience
Work History
Teller
First Horizon Bank
Hermitage
09.2024 - 12.2025
- Provided exceptional customer service in person and over the phone, assisting with account inquiries, resolving concerns, and offering tailored banking solutions to enhance customer satisfaction.
- Processed daily banking transactions including deposits, withdrawals, transfers, loan payments, check processing, and account servicing with accuracy and efficiency.
- Balanced cash drawer during shifts, ensuring compliance with banking policies and internal controls to mitigate risk.
- Verified customer identification and ensured full compliance with regulatory and security requirements.
- Educated customers on banking products and digital services while identifying financial needs and supporting cross-selling opportunities.
- Verified accuracy and integrity of checks, deposits, and fund transfers.
- Established and nurtured strong customer relationships through effective communication and commitment to service excellence.
Receptionist
Antioch TN Vision Works
Nashville
10.2016 - 02.2019
- Assisted customers with vision insurance services, including explaining coverage, benefits, and eligibility requirements.
- Conducted basic vision screening tests (eye exams) and supported clients during eye check procedures.
- Educated patients on the importance of regular eye exams and encouraged follow-up visits based on individual needs (annually or biannually).
- Provided guidance to customers on maintaining eye health and scheduling routine vision check-ups.
- Assisted in repairing and adjusting eyeglasses to ensure proper fit and customer satisfaction.
- Supported clients in understanding their prescriptions and available vision care services.
- Delivered excellent customer service while maintaining accuracy, professionalism, and confidentiality.
Subway Restaurant
Cashiers
Smyrna
03.2013 - 09.2016
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Cashier
Dunkin' Donuts
Antioch
06.2009 - 09.2009
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with purchases, item location, and enrollment in reward programs to foster loyalty.
- Greeted customers entering store and addressed inquiries to enhance shopping experience.
- Restocked and organized merchandise in front lanes to maintain visual appeal and accessibility.
Education
Associate Degree - Social Work
Nashville State Community College
Nashville, TNbachelor’s degree - social work
Tennessee State University
Nashville, TNInternship - Soical Work Major
Nurture The Next
800 Hill Ave #202, Nashville, TN 37210Skills
Financial transactions
- Customer service
- Customer/Client relations
- Customer and client relations
- Multi-line Telephone Systems
- Telephone skills
- Office administration
- Administrative support
- Scheduling
Time management
Travel p
Time management
Business administration
Staff Management
Multi-line Telephone Systems
Telephone skills
Scheduling
Administrative support
Organization skills
Customer/Client relations
Customer and client relations
Office administration
Documentation and reporting
Verbal and written communication
Office management
Performance improvement
Languages
- 4,Full Professional,Arabic
- English
- Professional Working
- 3
Timeline
Teller
First Horizon Bank
09.2024 - 12.2025
Receptionist
Antioch TN Vision Works
10.2016 - 02.2019
Subway Restaurant
Cashiers
03.2013 - 09.2016
Cashier
Dunkin' Donuts
06.2009 - 09.2009
Associate Degree - Social Work
Nashville State Community College
bachelor’s degree - social work
Tennessee State University
Internship - Soical Work Major
Nurture The Next