Work Preference
Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Open To Work

Christi Mclain

Oak Ridge

Work Preference

Desired Job Title

Customer ServiceProject CoordinatorContract Administrator 2/Pricing CoordinatorAdministrative Assistant/Pricing Coordinator

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Oak Ridge, TNKnoxville, TN
Open to relocation: No

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time off401k match

Summary

Results-driven professional with a proven track record in developing exceptional customer service skills in fast-paced, customer-focused environments. Expertise in managing customer interactions, processing transactions, and efficiently resolving issues has consistently enhanced customer satisfaction. Eager to transition into a new field by leveraging extensive customer service experience and adaptability to embrace new challenges. Recognized for fostering team collaboration, driving results, and maintaining dependability under high-pressure situations.

Overview

24
24
years of professional experience

Work History

Customer Service

Stanley’s Greenhouse
Knoxville, TN
02.2025 - Current
  • Welcome and greet guests.
  • Provide excellent customer service by addressing inquiries quickly and professionally.
  • Strengthen company reputation by delivering exceptional customer service and support.
  • Provided outstanding customer service by addressing visitor needs promptly.
  • Deliver excellent customer service to ensure repeat business and referrals.
  • Assess and resolve customer problems and execute solutions.

Project Coordinator

Giving Home Health Care, LLC.
05.2024 - 02.2025
  • Project Coordinator for Energy Worker Claims via the Department of Labor (DOL).
  • Coordinated project timelines and schedules to ensure timely completion of claims.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Maintained accurate documentation in Sales Force of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Monitored project progress, identified risks and took corrective action as needed.

Contract Administrator 2/Pricing Coordinator

EnergySolutions Services, Inc.
08.2015 - 02.2024
  • Managed contract negotiations with internal and external customers, ensuring compliance with regulatory standards and organizational policies.
  • Reviewed contracts for accuracy, mitigating risks and enhancing clarity in agreements.
  • Coordinated with legal counsel to address contractual disputes proactively and effectively.
  • Oversaw contract lifecycle management, ensuring timely renewals and adherence to deadlines.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
  • Stored and filed contract documents in orderly, organized systems.
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Facilitated communication between involved parties to enable timely contract sign-off.
  • Oversaw contracts for 4 different departments using both manual and automated strategies.
  • Adhered to legal and contractual requirements for compliant contract processes.
  • Collaborated with legal team to mitigate risks, ensuring all contracts were legally sound and enforceable.
  • Negotiated favorable terms on behalf of the company, securing advantageous pricing and conditions in complex contractual agreements.
  • Implemented digital signature process, expediting contract execution and reducing paper waste.
  • Streamlined pricing workflows, improving efficiency in price adjustments and approvals.
  • Conducted regular audits of pricing data to ensure accuracy and compliance.

Administrative Assistant/Pricing Coordinator

EnergySolutions Services, Inc.
10.2002 - 08.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Analyzed pricing data to ensure competitive positioning within energy sector.
  • Collaborated with cross-functional teams to align pricing strategies with market trends.
  • Presented pricing recommendations to senior management, influencing strategic decision-making.
  • Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
  • Ensured compliance with company policies and industry regulations by maintaining accurate documentation of all pricing-related actions.
  • Mitigated potential revenue losses by proactively identifying and addressing pricing errors in a timely manner.
  • Achieved optimal pricing accuracy by collaborating with sales, marketing, and finance departments.
  • Supported sales team members with customized price quotes for complex deals, leading to increased win rates

Education

Certificate - Essentials of Commercial Contract Management

Villanova University
01-2010

Contract Management Principles and Practices

ESI International
01-2008

Various course work

Pellissippi State
01-1994

Diploma - undefined

Wauconda HS
Wauconda, IL
01-1990

Skills

  • Superior communication skills
  • Excellent organization skills
  • Detail oriented
  • Proficient in Microsoft Office
  • Strong ability to prioritize multiple tasks
  • Takes initiative
  • Excellent customer service skills
  • Excellent working relationships

Interests

My hobbies include plants, crafts, and reading books

Timeline

Customer Service

Stanley’s Greenhouse
02.2025 - Current

Project Coordinator

Giving Home Health Care, LLC.
05.2024 - 02.2025

Contract Administrator 2/Pricing Coordinator

EnergySolutions Services, Inc.
08.2015 - 02.2024

Administrative Assistant/Pricing Coordinator

EnergySolutions Services, Inc.
10.2002 - 08.2015

Diploma - undefined

Wauconda HS

Various course work

Pellissippi State

Certificate - Essentials of Commercial Contract Management

Villanova University

Contract Management Principles and Practices

ESI International

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