CHRISTIAN ANDERSON

Collierville,TN

Summary

Passionate Tech Support Annalyst and Communicator. My background in journalism has honed my communication skills, enabling me to bridge the gap between stakeholders and the intricate workings of CRM systems.

Overview

years of professional experience

Work History

Customer Support Specialist

Roadie

04.2024 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Managed a high volume of cases while maintaining excellent call quality standards and adhering to established procedures.
Worked with Enterprise senders to ensure that deliveries meet satisfaction
Communicated with drivers and Enterprise senders to locate and recover misdelivered items in a timely manner
Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

Technical Support Engineer

Meal Ticket

03.2022 - 11.2023

Provide Technical level of support to clients, as well as to the professional service, and customer success team
Manage a variety of support tickets, communicating via email, phone, and zoom
Manage and Edit Programs internally and externally
Escalate issues to development team and discover product enhancement ideas
Create/update knowledge support articles when necessary
Train customers through product dashboard as well as troubleshooting processes
Identify root causes for bugs and other technical issues
Assist development team in implementing new product features.

Internal Communications Intern

FedEx Freight

06.2021 - 08.2021

Strategized daily with the internal comms team to improve quality of communication across various channels
Created User Personas for FedEx Freight frontline team members to share with key stakeholders.

Reporter + Editor

Memphis Mirror

08.2019 - 12.2019

Reported and edited multimedia news packages for the Memphis Mirror
The Memphis Mirror covers stories pertaining to Memphis, Tennessee, and the community.

Education

Journalism -

University of Memphis

Skills

Adobe Photoshop
Adobe Premiere Pro
Loom
Jira
Microsoft Excel

Microsoft PowerPoint
Microsoft Office Word
OBS Studio
Salesforce

References

References available upon request

Hobbies and Interests

Gaming
Twitch Streaming
Fitness

Timeline