Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christian D. Moore

1777 Winston Dr Memphis,TN

Summary

Attentive to tasks given and useful to team when assistance is needed. People oriented employee and enjoys orchestrating solutions as well as displaying leadership. Experienced in customer service, office management, communication skills, documentation of occurrences, effective marketing, business operations, and maintaining customer relationships. Currently studying for Comptia A+

Overview

10
10
years of professional experience

Work History

Customer Relations Representative

Gossett Motor Cars
02.2024 - Current
  • Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
  • Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
  • Reduced response time by implementing efficient processes for handling customer requests and concerns.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Stay up to date on the financial incentives that manufacturers are offering as well as in-depth knowledge regarding the performance and features of vehicles in inventory
  • Communicate with sales team to keep track of the deals being structured for customers in order to keep both customer and sales team updated
  • Efficiently persuade customers to come into dealership in order to meet with the sales and finance departments
  • Answer any and all questions customers may have about vehicles and purchasing process

Accounts Payable Specialist

Hatfield & Associates
09.2023 - 02.2024
  • Overlook all invoices and freight bills for specified accounts
  • Check for corresponding emails and proof of accessorial fees
  • Verify tariffs by searching company public drive files and or consignee website
  • Cut back any unverified or unproven fees or send them to superiors for further review
  • Manually compose and enter freight bills that are not in system yet
  • Pay freight bill when done auditing it
  • Attend monthly team meetings

Office Manager

Chrimoza Tax Solutions, LLC
03.2015 - Current
  • Company Overview: (seasonal, remote)
  • Set and organize appointments for clients
  • Manage client information and documentation
  • Disposing of out of date, invalid, and unneeded documents
  • Respond to telephone and email inquiries
  • Greet and accommodate clients
  • Gather needed documentation from clients
  • Enter all necessary financial information into company database
  • Have entry checked by upper management for validation and submission
  • (seasonal, remote)

Customer Account Manager

RAC Brands
10.2022 - 08.2023
  • Gather needed information and documentation from clients
  • Enter information into verification system in order to determine approved pricing
  • Reach out to clients to collect payment when accounts have balances due
  • Set and verify appointments with customers for delivery and or pickup
  • Verify bills of lading when accepting deliveries into inventory
  • Report heavily past due accounts to upper management

Call Center Agent

TQC
04.2022 - 10.2022
  • Answer incoming calls
  • Verify veterans’ information before discussing account
  • Ensure that caller is veteran on account or authorized by veteran
  • Examine account and let veteran know what appointments are needed according to what is listed
  • Find available appointments that coincide with the veterans’ schedule and willingness to travel
  • Set appointments and provide veteran with all needed information to attend
  • Elevate calls to tier 2 as needed
  • Summarize every call in notation sections
  • Enter tickets for special procedures and accommodations needed by veteran

Customer Service Advocate

Carvana
07.2021 - 04.2022
  • Operate business iPads and desktops
  • Gather all needed information for customer appointment
  • Travel to customer, in company vehicle, to complete purchase of customer’s vehicle on behalf of the company
  • Upload pictures of vehicle to internal database to confirm condition
  • Have customer provide all needed signatures
  • Explain all documentation to customer as they overlook paperwork
  • Give customer check or initiate direct deposit
  • Equip lockbox on window of vehicle and lock key inside
  • Edit team Excel sheet to let third party towing company know that vehicle is ready for pickup
  • Return all documentation to designated area in office
  • Communicate and work directly with Location Manager

Education

High School Diploma -

Bartlett High School
Bartlett, TN
01.2018

Bachelor’s Degree - Marketing

University of Tennessee
Knoxville, TN
01.2020

Skills

  • Impressive problem solver
  • Advanced manager of confidential information
  • Expertise in customer service
  • Efficient organizational skills
  • Proficient administrative support
  • Consistent punctuality
  • Professional upkeep and attitude
  • Passion for learning and advancing skills
  • Multi-line phone operation
  • Call center experience
  • Computer proficiency
  • Data entry
  • Issue resolution
  • Professional telephone demeanor

Accomplishments

Received Salesperson of the Month multiple times in current position.

Timeline

Customer Relations Representative

Gossett Motor Cars
02.2024 - Current

Accounts Payable Specialist

Hatfield & Associates
09.2023 - 02.2024

Customer Account Manager

RAC Brands
10.2022 - 08.2023

Call Center Agent

TQC
04.2022 - 10.2022

Customer Service Advocate

Carvana
07.2021 - 04.2022

Office Manager

Chrimoza Tax Solutions, LLC
03.2015 - Current

High School Diploma -

Bartlett High School

Bachelor’s Degree - Marketing

University of Tennessee

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Christian D. Moore