Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Christian D. Moore

1777 Winston Dr Memphis,TN

Summary

Attentive to tasks given and useful to team when assistance is needed. People oriented employee and enjoys orchestrating solutions as well as displaying leadership. Experienced in customer service, office management, communication skills, documentation of occurrences, effective marketing, business operations, and maintaining customer relationships. Currently studying for Comptia A+

Overview

years of professional experience

Work History

Customer Relations Representative

Gossett Motor Cars

02.2024 - Current

Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
Reduced response time by implementing efficient processes for handling customer requests and concerns.
Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Stay up to date on the financial incentives that manufacturers are offering as well as in-depth knowledge regarding the performance and features of vehicles in inventory
Communicate with sales team to keep track of the deals being structured for customers in order to keep both customer and sales team updated
Efficiently persuade customers to come into dealership in order to meet with the sales and finance departments
Answer any and all questions customers may have about vehicles and purchasing process

Accounts Payable Specialist

Hatfield & Associates

09.2023 - 02.2024

Overlook all invoices and freight bills for specified accounts
Check for corresponding emails and proof of accessorial fees
Verify tariffs by searching company public drive files and or consignee website
Cut back any unverified or unproven fees or send them to superiors for further review
Manually compose and enter freight bills that are not in system yet
Pay freight bill when done auditing it
Attend monthly team meetings

Office Manager

Chrimoza Tax Solutions, LLC

03.2015 - Current

Company Overview: (seasonal, remote)
Set and organize appointments for clients
Manage client information and documentation
Disposing of out of date, invalid, and unneeded documents
Respond to telephone and email inquiries
Greet and accommodate clients
Gather needed documentation from clients
Enter all necessary financial information into company database
Have entry checked by upper management for validation and submission
(seasonal, remote)

Customer Account Manager

RAC Brands

10.2022 - 08.2023

Gather needed information and documentation from clients
Enter information into verification system in order to determine approved pricing
Reach out to clients to collect payment when accounts have balances due
Set and verify appointments with customers for delivery and or pickup
Verify bills of lading when accepting deliveries into inventory
Report heavily past due accounts to upper management

Call Center Agent

TQC

04.2022 - 10.2022

Answer incoming calls
Verify veterans’ information before discussing account
Ensure that caller is veteran on account or authorized by veteran
Examine account and let veteran know what appointments are needed according to what is listed
Find available appointments that coincide with the veterans’ schedule and willingness to travel
Set appointments and provide veteran with all needed information to attend
Elevate calls to tier 2 as needed
Summarize every call in notation sections
Enter tickets for special procedures and accommodations needed by veteran

Customer Service Advocate

Carvana

07.2021 - 04.2022

Operate business iPads and desktops
Gather all needed information for customer appointment
Travel to customer, in company vehicle, to complete purchase of customer’s vehicle on behalf of the company
Upload pictures of vehicle to internal database to confirm condition
Have customer provide all needed signatures
Explain all documentation to customer as they overlook paperwork
Give customer check or initiate direct deposit
Equip lockbox on window of vehicle and lock key inside
Edit team Excel sheet to let third party towing company know that vehicle is ready for pickup
Return all documentation to designated area in office
Communicate and work directly with Location Manager